Location : Bangalore

Exp : 5+ Yrs

Job Description :

Key Deliverables & Technical Scope :

Your technical deliverables will be executed across four main categories tailored to Palo Alto Networks SASE products :

- Technical Alignment : Conduct environmental maturity assessments, technical gap analyses, and periodic executive reviews.

- Configuration Assistance : Analyze current setups, implement best practice recommendations, and onboard new use cases like cloud accounts or runtime integrations.

- Operational Assistance : Deliver health checks (e.g., attack surface hygiene mapping) and review automation workflows.

- Security Optimization : Assess and tune security policies, review vulnerabilities, and provide remediation as per the guidance from products and engineering teams.

Qualifications & Skills Experience :

- 5+ years of industry experience in Customer Success Engineering, Technical Account Management, or similar roles supporting enterprise networks.

- 5+ years of hands-on experience designing, deploying, and managing large enterprise networks in real-time.

- The "Hybrid Mindset" : Possess the analytical brain of an Operations Lead paired with the "code-first" problem-solving skills of an Engineer.

- AI & Automation Adopter : Forward-thinking professional with a proven ability to embrace artificial intelligence and create automation to eliminate repeatable tasks, streamline workflows, and drive new efficiencies in internal processes.

- A proven track record of driving customer adoption, retention, and expansion.

Technical Proficiency :

- SASE Ecosystem Expertise : Advanced knowledge of the complete SASE ecosystem, including SD-WAN, ZTNA, SWG, FWaaS, CASB, Data Loss Prevention (DLP), and sophisticated routing protocols (BGP).

- Proven understanding of the Security Life Cycle / Attack Life Cycle and relevant security concepts, along with experience using security products to prevent network attacks and data breaches.

- Strong experience with SQL and data visualization tools like Tableau, Looker, or Snowflake.

- Familiarity with CRM/CS platforms (Salesforce, Gainsight).

- Advanced understanding of TCP/IP, SSL/IPSec VPNs, PKI, and troubleshooting tools like tcpdump and Wireshark.

- Detailed understanding of NOC/SOC operational requirements, the Security/Attack Life Cycle, and Sandboxing technologies.

- Certifications : SSE, PCNSE, CCNP, CCSP, and CISSP certifications are highly preferred.