About the Role :

Creospan is a growing tech collective of makers, shakers, and problem solvers. We are looking for strong Production Support / DevOps professionals with hands-on experience supporting enterprise applications in Azure cloud environments.

The role involves incident management, production support, CI/CD operations, troubleshooting APIs, SQL/Snowflake handling, AKS support, and ensuring stability of business-critical applications.

Key Responsibilities :

- Provide L2/L3 Production Support for enterprise applications.

- Monitor, troubleshoot, and resolve production incidents and outages.

- Handle incident management, RCA preparation, and service restoration activities.

- Support Azure-hosted applications and cloud services.

- Configure and maintain CI/CD pipelines and deployment processes.

- Support APIs, SQL/Snowflake, Kafka, and Azure AKS environments.

- Work closely with Development, QA, Infra, and Business teams.

- Participate in release support, deployments, DR activities, and weekend maintenance.

- Ensure application stability, monitoring, alert handling, and operational excellence.

Required Skills & Qualifications :

- 6 - 10 years of experience in Production/Application Support environments.

- Strong experience in Core Java and Spring Boot support environments.

- Hands-on experience with REST APIs and troubleshooting integration issues.

- Strong SQL / Snowflake query handling and debugging experience.

- Experience supporting Azure Cloud environments.

- Strong hands-on experience with Azure Kubernetes Service(AKS).

- Experience with Cosmos DB is must have.

- Good understanding of Apache Kafka.

- CI/CD experience using GitHub / Azure DevOps.

- Strong L2/L3 Production Support, incident management, and RCA experience.

- Experience with monitoring tools such as Dynatrace, Splunk, Grafana, etc.

- Good understanding of Linux/Unix fundamentals.

- Familiarity with ITIL processes and support operations.