Role : Conversational AI / CCAI Engineer

Location : Remote

Experience : 6+ Years

Main Skills : GCP, REST API, FastAPI, Node.js/Java, Dialogflow, CCAI Platform

Generic Skills (Must Have) :

- Backend webhook development using REST APIs, FastAPI, Node.js, or Java.

- Intent, entity, flow, page, route, fulfillment, state management.

- Contact-center integration, telephony, IVR, and handoff to human agent.

- NLU testing, conversation testing, and regression testing.

- Bot security : Bot governance, safety, and conversation guardrails.

GCP Skills (Must Have) :

- Dialogflow CX : Alternative conversational AI platforms : Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.

- CCAI Platform : Alternative contact center platforms : Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.

- Agent Assist : Knowledge assist, smart reply, and summarisation concepts.

- Cloud Run / Cloud Functions : Production deployment for webhooks, GKE, or equivalent.

Nice to have (Trainable) :

- CX Agent Studio.

- Voice bot latency optimisation.

- Multilingual bot design.

- Analytics and tuning of conversation flows.

- Human-in-the-loop workflows.