Role Summary :

We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer.

The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory.

This role provides L2 operational support, escalations, and service improvements.

Key Responsibilities :

- Support during USA hours and flexibility to be available during non-business hours for any outage support.

- Work with OEM to handle issues and support.

- Provide support for Microsoft 365 services including :

a. Exchange Online (mail flow, mailbox issues, transport rules).

b. Teams (meetings, collaboration, voice basics).

c. SharePoint Online & OneDrive (permissions, sync issues, site access).

d. Microsoft Forms, Planner, Power Automate (basic troubleshooting).

- Manage user provisioning, licensing, and access in Azure AD.

- Assist with user onboarding/offboarding processes.

- Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes.

- Assist users with Teams collaboration issues, channels, Teams policies, and feature administration.

- Administer Conditional Access, MFA, and security policies.

- Support DLP, retention labels, sensitivity labels, and encryption.

- Handle security alerts related to compromised accounts, login anomalies, and phishing reports.

- Manage identity lifecycle operations and Azure AD group administration.

- Support Intune device enrollment, compliance policy issues, and application deployments.

- Troubleshoot configuration profiles, compliance failures, and update policies.

- Manage tickets, SLA adherence, and escalations from L1.

- Perform tenant monitoring and service health reviews.

- Maintain SOPs, runbooks, and documentation.

Required Skills :

- Strong hands-on experience supporting Microsoft 365 services in enterprise environments.

- Exchange Online Administration.

- Teams Administration & Troubleshooting.

- SharePoint Online & OneDrive Support.

- Azure AD / Entra ID Administration.

- Intune Support (L2 Level).

- Conditional Access & MFA.

- DLP & Email Security.

- Outlook Troubleshooting & Mail Flow Management.

- Strong communication and problem-solving skills.

Preferred Qualifications :

- Certifications : MS-900, MS-102, AZ-900, SC-900.

- Hybrid Exchange Environment Experience.

- PowerShell scripting basics.

- Knowledge of Microsoft Defender for Office 365.

Education :

- Bachelors degree in IT, Computer Science, Engineering, or equivalent experience.

Location : Pune.

Experience : 68 Years.