This role focuses on implementing conversational experiences, integrating actions via Power Automate and connectors, and configuring knowledge sources to improve user productivity and operational efficiency.

The builder works closely with business users to translate requirements into secure, scalable copilots while following established governance and responsible AI practices.

Responsibilities & Essential Functions :

- Build and maintain copilots in Copilot Studio (topics, generative answers, actions).

- Design conversation flows, prompts, fallbacks, and escalation paths aligned to responsible AI practices.

- Configure and validate knowledge sources (e.g., SharePoint, Dataverse, websites) and ensure appropriate permissions.

- Integrate copilots with Power Automate flows and approved connectors; create actions that follow governance/DLP policies.

- Publish copilots to approved channels (e.g., Microsoft Teams) and support UAT and production releases.

- Test and troubleshoot copilots end-to-end (functional, regression, and basic security validation).

- Monitor analytics and feedback; tune topics, prompts, and knowledge sources for quality and containment.

- Document solution design, integrations, and support runbooks.

- Collaborate with stakeholders, platform admins, and security partners.

- Follow all CDK Global policies and procedures.

- Complete all mandatory assigned compliance tasks and acknowledgements.

- Meet or exceed all performance expectations.

Required Job Skills & Qualification:

- Bachelors degree or equivalent practical experience.

- 2 to 4 years of experience building chatbots/copilots and/or Power Platform solutions.

- Copilot Studio fundamentals (topics, generative answers, actions, testing, publishing).

- Expert in conversation design and prompt writing; ability to design clear user journeys and fallbacks.

- Power Automate fundamentals (cloud flows, triggers/actions, approvals) and how to invoke flows from copilots.

- Working knowledge of connectors, authentication basics, and solution components (connection references, environment variables).

- Knowledge source configuration (SharePoint/Dataverse) and awareness of permission/security trimming concepts.

- Troubleshooting skills and ability to interpret basic analytics.

- Understanding of governance concepts such as DLP and working within enterprise policies.

- Strong Database expertise - SQL, Oracle, Snowflake

- Strong documentation and stakeholder collaboration skills.

- Strong knowledge of CDK data Platforms and Data sets.

- Strong knowledge of CDK products and operations ecosystem

Skills & Qualifications :

- Microsoft Power Platform certifications

- Copilot Studio certifications

- DataBricks

- Data Science

- Python

- Experience deploying copilots in Microsoft Teams and integrating with Microsoft 365 workloads.

- Familiarity with AI Builder and/or Azure AI services.

- Experience in an enterprise or regulated environment.

My journey in CDK molded me to voice my opinions clearly, think analytically and overcome impediments swiftly. It's a place that provides opportunities to not just grow in the technical field, but also to step up and network so that professional growth happens holistically....