Capgemini - Senior Conversational AI Engineer

Role & responsibilities :

- Design and build conversational experiences using Dialogflow ES & CX, CCAI Platform, Agent Assist, Virtual Agents, Knowledge AI

- Design and Build intent models, flows, parameters, session management, contexts.

- Implement customer journeys for voice & chat channels.

- Experience with GenAI-based conversational agents (Vertex AI)

- Build microservices/APIs using Python (FastAPI/Flask) and Node.js (Express/NestJS).

- Integrate Dialogflow flows with backend systems (CRM, ERP, ticketing, databases).

- Develop event-driven components using Pub/Sub, EventArc, Cloud Functions.

- Experienced in Integrating telephony / Omni-channel Integrations such as Genesys Cloud, Avaya, Nice CXone, UJET / Contact Center as a Service platforms

- Deploying cloud services using Cloud Run, Cloud Functions, Cloud Storage, BigQuery, Firestore / Datastore

- Build IaC automation with Terraform

- Build CI/CD pipelines (Cloud Build / GitHub Actions).

- Implement logging & monitoring using Cloud Monitoring and Cloud Logging.

Good To Have :

- Preferred Google Cloud certifications :

1. Professional Cloud Developer

2. Professional Cloud Architect

3. Contact Center AI Engineer (if available)

Education :

- UG : B.Tech / B.E. in Computer Science and Engineering (CSE), Computer Science and Business System