Job Description:

Role & Responsibilities:

About the Role PM & Technical Lead:

We are building an enterprise agentic AI platform that serves as the automation backbone across three healthcare RCM product lines Artemis (ABA therapy management) and Olympus. This platform replaces traditional RPA with intelligent agents that reason, adapt, and self-heal, combining deterministic automation with LLM-powered decision-making for healthcare workflows. You will be a core member of the platform team, responsible for building reusable agent workflows, MCP tool integrations, and the LLM reasoning layer that powers denial management, payer intelligence, document processing, and browser automation across all products. This is not a chatbot or copilot role. You will be building production agents that process healthcare claims, interact with payer portals, generate appeal letters, parse EDI transactions, and make decisions that directly impact revenue recovery. The work requires equal comfort with infrastructure-level Python, LLM prompt engineering, and healthcare domain understanding.

What You Will Work On:

Agent Development & Orchestration:

- Design and build agentic workflows using LangGraph for complex, multi-step healthcare processes such as denial management pipelines, eligibility verification chains, and prior authorization workflows.

- Implement the 4-tier cost architecture: 1. deterministic scripts (Tier 1), 2. LLM fallback for self-healing (Tier 2), 3. cached AI navigation (Tier 3), and 4. full reasoning agents (Tier 4).

- Build multi-agent systems where specialized agents (claim analyzer, appeal writer, payer policy checker) collaborate through structured handoffs.

- Integrate agents with AWS Step Functions for durable, stateful execution of long-running workflows with human-in-the-loop approval gates.

MCP Tool Development:

- Build reusable MCP (Model Context Protocol) server tools wrapping existing APIs such as AdvancedMD, CollaborateMD, clearinghouse APIs (Waystar, Change Healthcare, Availity), and payer portal integrations.

- Design the MCP tool library architecture so that every connector built for one product is reusable.

- Implement custom MCP tools for healthcare-specific operations: EDI 835/837 parsing, CARC/RARC code lookup, CPT/ICD-10 reference queries, and payer policy retrieval.

Browser Automation:

- Build and maintain Playwright-based browser automation for healthcare portals (AdvancedMD, payer portals, clearinghouse portals).

- Implement the LLM fallback self-healing pattern using deterministic Playwright as the primary path and Claude Vision via Bedrock for automatic recovery when portal UI selectors break.

- Develop cached navigation plans for payer portals where the LLM discovers navigation once, caches the plan, and replays deterministically on subsequent runs.

- Integrate with Amazon Bedrock AgentCore Browser Tool for managed, isolated browser sessions.

Must-Have Skills:

Python (Core):

- 4+ years production Python experience with deployed services handling real workloads, not scripts or notebooks.

- Strong async Python (asyncio, aiohttp) as browser automation and agent loops are inherently async.

- Pydantic for data validation and structured outputs.

- Experience with at least one web automation framework: Playwright (strongly preferred), Selenium, or Puppeteer via Pyppeteer.

- Comfortable with Python packaging, dependency management, and writing maintainable code.

AWS Services:

- Hands-on experience with at least 4 of: ECS Fargate, Lambda, Step Functions, SQS, SNS, EventBridge, S3, RDS PostgreSQL, Secrets Manager, Bedrock.

- Understanding of IAM policies, VPC networking, and security groups.

- Experience with CDK or CloudFormation for infrastructure-as-code (CDK TypeScript preferred given existing codebase).

LLM / AI Engineering:

- Practical experience building applications with LLM APIs such as Claude (Anthropic), GPT (OpenAI), or equivalent.

- Understanding of prompt engineering patterns: ReAct (Reason + Act), chain-of-thought, few-shot examples, and structured output extraction.

- Experience with at least one agent framework: LangGraph, LangChain, CrewAI, or AutoGen.

- Understanding of RAG including vector embeddings, similarity search, and knowledge base construction.

- Awareness of token economics, knowing when to use an LLM and when a regex or SQL query is the right answer.

Software Engineering Fundamentals:

- Git workflows, code review practices, and CI/CD pipelines.

- REST API design and consumption.

- PostgreSQL experience with complex queries, indexes, and JSONB columns.

- Error handling for unreliable external systems (retry logic, circuit breakers, dead letter queues).

- Structured logging, CloudWatch integration, and distributed tracing concepts.

Good-to-Have Skills:

- Healthcare RCM domain knowledge: EDI 837/835 formats, CARC/RARC denial codes, CPT/HCPCS coding, clearinghouse workflows, and payer portal navigation.

- MCP (Model Context Protocol) experience building MCP servers/tools or familiarity with the specification.

- Amazon Bedrock experience with AgentCore, Knowledge Bases, or model invocation via Bedrock Runtime API.

- LangGraph specifically for graph-based state machine design for multi-step agent workflows.

- Document AI experience with PDF extraction, OCR, and table extraction from scanned documents.

- HIPAA compliance awareness regarding PHI handling, encryption requirements, and audit trail needs.

- Playwright MCP server for browser automation via AI agents.

- Voice/telephony integration with Twilio, Deepgram, or ElevenLabs (relevant for Olympus voice bot).

- Prior experience replacing or working alongside RPA tools (UiPath, Automation Anywhere, Blue Prism).