Roles & Responsibilities :

- Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.

- Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.

- Provide onsite support and assist other APAC offices, including travel when required.

- Support AV, conference-room and telephony systems.

- Troubleshoot basic LAN/WAN, Wi-Fi, VPN and connectivity issues.

- Handle user onboarding, transfers and offboarding, including device and access setup.

- Manage tickets and incidents within defined SLAs, following ITIL processes.

- Coordinate with infrastructure, security and external vendors to resolve issues.

- Maintain documentation and deliver a consistently high-quality user experience.

- Be flexible to provide support outside core working hours when required.

Required Qualifications :

- Mandatory : Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support.

- Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365.

- Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot.

- Experience supporting VPN, MFA, remote access and basic network troubleshooting.

- Hands-on exposure to AV/conferencing and telephony systems; Cisco/Crestron knowledge is desirable.

- Strong customer service, communication, troubleshooting and problem-solving skills.

- Experience with ITSM tools such as ServiceNow and understanding of ITIL Incident/Service Request/Problem Management.

- ITIL certification and Microsoft certifications are desirable.

- Private Equity/Financial Services experience is an advantage but not mandatory.