The VIP Personalised team at Shaadi.com provides premium matchmaking services through dedicated Relationship Managers (RMs). We are building AI-powered systems that augment RM workflows - helping them identify better matches faster, detect member dissatisfaction early, and improve overall service efficiency.

The Associate Product Manager (APM) will help design and launch AI-driven tools that improve RM productivity and customer experience at scale.

Key Responsibilities:

- Identify opportunities to apply AI across the VIP member journey

- Translate RM workflows into scalable AI-powered product features

- Define product requirements for AI-enabled capabilities

- Build tools that assist RMs with Member insights, Matchmaking signals, Engagement risk detection, Conversation summaries, and Next-best actions

- Define metrics to evaluate AI features

- Run experiments and iterate based on usage and outcomes

- Drive adoption of AI tools within RM workflows

Required Qualifications:

- 2 - 5 years of experience in Product Management, Product Analytics, or Technical Product roles

- Strong analytical thinking and structured problem-solving and experience working with data-driven products

- Ability to work cross-functionally with engineering, analytics, and operations teams

- Experience working on AI or ML-enabled products and familiarity with LLM-based applications

- Experience in consumer platforms, marketplaces, or CX products

Why VIP Shaadi.com:

- Work on a premium, high-impact product with serious, high-intent users

- Build at the intersection of human judgment, technology, and scale

- High ownership, steep learning curve, and visibility with senior leadership

- Be part of India's most trusted matchmaking ecosystem

If you're a builder who values clarity, accountability, and real-world impact - this is your product playground!