Role : Director of Product Operations

The Director of Product Operations role exists to define, drive adoption and accountability of an efficient software development lifecycle at Arctic Wolf. This individual will own codification of the product management outcomes through the SDLC, ensuring consistency in product management-specific documentation, standards, and training; owning the strategy and implementation for any product management specific SDLC tooling and to drive consistent adoption and accountability.

Primary Responsibilities :

- Develop, implement, and continually refine operational strategies, processes, and systems that support organizational goals.

- Lead cross-functional initiatives that drive efficiency, operational alignment, and predictable delivery.

- Establish and manage performance metrics, operational dashboards, and reporting frameworks to monitor progress and inform decision-making.

- Partner with Product Management, Engineering, and Program Management to streamline workflows, prioritize initiatives, and support successful execution of product roadmaps.

- Identify operational bottlenecks and implement solutions that improve throughput, quality, and scalability.

- Lead operational planning cycles, including annual planning, resourcing, and sequencing of strategic initiatives.

- Standardize processes, documentation, and governance to ensure clarity, accountability, and operational consistency across teams.

Key Skills:

- Strong operational strategy development and execution abilities.

- Exceptional Product Management Knowledge.

- Excellent cross-functional leadership, communication, and stakeholder-management skills.

- Expertise in scaling processes, optimizing workflows, and implementing operational frameworks.

- Deep experience with Aha! or strong transferable expertise from similar tools (e.g., Jira Advanced Roadmaps, Productboard, Monday.com, etc.).

- High EQ; able to build consensus without direct authority.

Minimum Qualifications:

- Bachelor's degree in Business, Operations, Product Management, or related field.

- 8+ years of experience in operations, program management, product operations, or a similar discipline.

- Proven experience leading cross-functional initiatives in a complex, fast-paced environment.

- Demonstrated ability to build and optimize operational processes.

- Experience with Aha! or equivalent product-management tools.

- Strong analytical and reporting capabilities.