Job Title : Application Support Engineer Java, AWS & Subscription Platforms

Experience : 4 to 6 Years

Job Summary :

We are looking for a proactive and detail-oriented Application Support Engineer with 46 years of experience in supporting enterprise-grade subscription or eCommerce applications. The ideal candidate will have strong expertise in Java-based applications, AWS cloud services, SQL databases, and REST API troubleshooting. This role involves ensuring business-critical applications operate efficiently through effective incident management, root cause analysis, and close collaboration with global teams.

Key Responsibilities :

- Provide end-to-end Business-As-Usual (BAU) application support for enterprise subscription or eCommerce platforms, ensuring high system availability and performance.

- Monitor, troubleshoot, and resolve production issues while minimizing business impact and adhering to defined SLAs.

- Support and maintain subscription management platforms, including THINK or similar enterprise subscription systems.

- Investigate application and data-related issues using SQL (MS SQL Server, Oracle, or MySQL) to validate data integrity, generate reports, and perform root cause analysis.

- Troubleshoot and analyze REST APIs, middleware integrations, and service communication issues across distributed systems.

- Work with Java-based enterprise applications to identify defects, analyze logs, and support production deployments.

- Manage incidents, problems, and change requests following ITIL best practices, ensuring proper documentation and process compliance.

- Collaborate with development, infrastructure, cloud, and business teams to resolve complex production issues.

- Coordinate effectively with onshore (NCA Sydney) and offshore teams to ensure seamless support and timely issue resolution.

- Participate in release activities, production deployments, and post-deployment validation.

- Prepare operational documentation, knowledge articles, and support runbooks to improve support efficiency and knowledge sharing.

Required Skills :

- 46 years of experience in application support or production support for enterprise subscription or eCommerce platforms.

- Strong experience with Java-based enterprise applications.

- Hands-on expertise with Amazon Web Services (AWS), including cloud-based application support and monitoring.

- Proficiency in SQL using MS SQL Server, Oracle, or MySQL for troubleshooting, reporting, and data analysis.

- Experience troubleshooting RESTful APIs, middleware integrations, and distributed application environments.

- Familiarity with subscription management platforms such as THINK or equivalent systems.

- Solid understanding of ITIL processes, including Incident, Problem, and Change Management.

- Strong analytical, debugging, and problem-solving abilities.

- Excellent communication and stakeholder management skills, with experience collaborating across global onshore and offshore teams.

Preferred Skills :

- Experience supporting cloud-native or microservices-based applications.

- Knowledge of application monitoring and logging tools such as CloudWatch, Splunk, Dynatrace, or AppDynamics.

- Exposure to CI/CD pipelines and DevOps practices.

- Familiarity with Linux/Unix environments and shell scripting.

- Understanding of enterprise integration patterns and message-based architectures.