About Us :

At apexanalytix, we're lifelong innovators! Since the date of our founding nearly four decades ago we've been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world.

We're the perfect balance of established company and start-up.

You will find a unique home here.

And you'll recognize the names of our clients.

Most of them are on The Global 2000.

They trust us to give them the latest in controls, audit and analytics software every day.

Industry analysts consistently rank us as a top supplier management solution, and you'll be helping build that reputation.

The Role :

apexanalytix is seeking an experienced Infrastructure Operations Leader to serve as Global IT Managed Services Leader, accountable for the day-to-day operation of apexanalytix's global technology estate - the Kubernetes fleet, the physical compute and network infrastructure beneath it across two datacenters, and the platform services deployed across it.

This is a run-the-estate role, not a service-desk role.

The Work :

Trusted Advisor :

- Leverages subject-matter expertise in Kubernetes fleet operations, datacenter and network operations, and managed-services governance to advise engineering leadership on operational strategy, run-cost and reliability investment.

- Acts as the voice of operational reality - escalating capacity, reliability, lifecycle and vendor performance issues with evidence, and driving them to resolution across Engineering, Security and Finance.

- Partners with Finance, Procurement and regional leaders to translate business priorities into the in-house versus outsourced service model and vendor commercial terms.

Roles And Requirements :

Kubernetes fleet operations :

- Owns the operational health of a fleet of more than 60 production, UAT and development clusters, including cluster lifecycle through Cluster API.

GitOps delivery :

- Operates GitOps as the delivery mechanism : reconciliation health, image update automation and drift detection.

Platform services :

- Owns the operational health of the platform components deployed across the fleet - CNI and ingress, storage and data protection, database operators, identity and secrets, and the observability stack.

Datacenter and physical infrastructure :

- Owns datacenter operations across both sites plus regional and cloud footprints : rack, power, cabling, provisioning, firmware and hardware lifecycle.

WAN, remote access and telephony :

- Owns the WAN edge - VRRP, IPsec, BGP and NAT across redundant appliance pairs and multiple carrier circuits.

Reliability and recoverability :

- Establishes provable backup and restore across every tenant and platform system.

- Establishes verified high availability across production.

- Owns disaster recovery posture and exercises it on a defined cadence.

Service management :

- Owns end-to-end IT support delivery : incident, problem and change management (ITIL), major incident command, end-user computing, asset management, access provisioning.

Vendor and commercial governance :

- Leads RFP, vendor selection and contract negotiation for managed service providers and OEMs.

- Manages ongoing vendor and OEM performance against SLAs.

Budget and reporting :

- Owns the global infrastructure and managed-services operating budget and drives run-cost optimisation without compromising reliability.

The Must-Haves :

- 8+ years of infrastructure and IT operations leadership experience.

- Hands-on production Kubernetes operations experience at fleet scale.

- Bare-metal or private-cloud experience strongly preferred.

- Working fluency with GitOps operations (FluxCD or ArgoCD).

- Datacenter and physical infrastructure operations experience.

- Enterprise network operations at Layer 2 and Layer 3.

- Cisco NX-OS required; exposure to Linux-based network operating systems a strong plus.

- Storage operations experience (Ceph strongly preferred).

- Virtualization operations experience (VMware vSphere, KubeVirt).

- Strong working knowledge of ITIL-based incident, problem and change management.

- Strong commercial acumen.

- Demonstrated experience managing global, multi-region operations.

Physical/Remote/Travel Work Environment :

- apexanalytix Global Capability Center, Noida, India.

- Travel required - occasional, including periodic travel to apexanalytix datacenters and other global offices.

Benefits :

At apexanalytix we know that our associates are the reason behind our successes.

Our goal is to offer the very best benefits possible to you and your loved ones.

With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.