Role Overview:

The role is primarily focused on administration and operational support of security platforms, with a heavy emphasis on Netskope.

Critical Requirement:

- Netskope Subject Matter Expertise (SME) is non-negotiable.

- Candidates must be capable of serving as effective platform administrators and deeply understand security policies within Netskope.

Responsibilities:

- Support Netskope as the primary platform.

- Administer and maintain security controls and fine-tune DLP policies.

- Investigate access-related platform issues and support ticket resolution.

- Work with feedback from the SOC team and manage policy adjustments to reduce false positives.

- Administer and optimize security platforms including Netskope (CASB/SSE), CyberArk EPM, Mimecast and others.

- Monitor, analyze, and respond to security events, ensuring timely triage and resolution.

- Develop, tune, and maintain security policies (DLP, web controls, email security, endpoint privilege management).

- Lead troubleshooting and root cause analysis for security incidents.

- Collaborate with engineering, IT, and business teams to implement security controls.

- Integrate security tools with ServiceNow for incident management and automated response.

- Build and maintain operational dashboards and reporting for security posture and KPIs.

- Support onboarding of new applications, users, and use cases.

- Contribute to security architecture decisions and continuous improvement of tooling and processes.

- Develop and maintain runbooks, standard operating procedures, and knowledge base documentation.

Requirements:

- Bachelor's degree or 5+ years of equivalent experience in Cybersecurity or related field.

- 7+ years of experience in security engineering or security operations roles.

- Strong hands-on experience with Netskope (CASB/SSE), CyberArk EPM, and Mimecast administration.

- Experience integrating and operating workflows within ServiceNow.

- Solid understanding of endpoint security, DLP, email security, and cloud security concepts.

- Experience tuning security tools to reduce false positives and improve detection fidelity.

- Familiarity with identity and access management concepts, including privilege management.

- Ability to analyze security events and translate findings into actionable remediation steps.

- Strong cross-functional collaboration and communication skills.

- Ability to manage multiple priorities and operate effectively in a fast-paced environment.