Role purpose :

APAC is building AI capability in-house, and this role owns the technical delivery of it; forming a team, and designing and building the solutions.

Responsibilities :

Delivery of AI projects :

- Partner with the AI Transformation Head and CTO to identify, prioritize, and scale AI use cases.

- Own end-to-end delivery of approved use cases (Gen AI, Conversational, Voice, Vision, Agentic AI) : design, build, test, deploy, monitor.

- Provide technical reviews on AI vendor engagements.

- Take handover from vendor build-and-transfer engagements and run them as business-as-usual.

AI platform and architecture :

- Own the AI platform : model access, retrieval infrastructure, the agent runtime, the tool registry, and observability across every agent action.

- Design the enterprise architecture patterns that make agents more efficient with a lower TCO.

- Work with the Integration Architect on exposing LOS / LMS functions as services, and on MCP connectors.

- Manage the AI infra and consumption cost, including model, inference and cloud spend against budget.

Team and capability building :

- Hire and lead a small AI engineering team.

- Develop AI skills and capabilities across existing technology teams.

Security, risk and technical compliance :

- Build solutions in compliance with APACs AI Policy and regulatory requirements.

- Manage model risk : privacy, monitoring, drift detection, bias management and explainability.

- Partner with Information Security on the review and sign-off of every AI system.

- Maintain the inventory of live AI systems, with model, prompt and data lineage audit-ready.

Technical expertise :

- Gen AI & LLMs