Zoom Administrator - IT Operations

Location: Work From Home

Job Summary

Platform Administration & Configuration :

- Manage the user lifecycle, group policies, and retention rules across all collaboration platforms.

- Oversee the administration of Slack Enterprise Grid, including managing custom workflows (Slackbot, Workflow Builder) and app integrations.

- Govern the LucidChart/LucidSpark workspace, including licensing tiers, SSO integration, and collaborative template management.

Security, Governance & Compliance:

- Monitor and analyze audit logs to ensure compliance with company policies and regulatory requirements.

- Coordinate across IT, communications, and functional teams to enforce messaging, collaboration hygiene, and governance compliance.

Support, Training & Adoption :

- Handle escalated incidents and provide 3rd-line support for complex issues related to collaboration tools.

- Monitor service performance and system health to proactively address potential issues.

Documentation & Coordination :

- Serve as a key point of contact for vendor coordination and stakeholder management.

Core Collaboration Platforms :

- Zoom: Deep expertise in Zoom account hierarchy, Zoom Rooms, and Webinar configurations.

- Slack: Strong understanding of Slack Enterprise Grid architecture, custom workflows, app integrations, and security.

- LucidChart/LucidSpark: Familiarity with workspace controls, licensing, and SSO.

Technical & Administrative Expertise :

- Strong background in implementing DLP and security configurations.

- Skilled in API integrations and leveraging automation capabilities within collaboration tools.

Process & Soft Skills :

- Strong documentation background with a focus on creating clear, actionable content.

- Exceptional skills in stakeholder management, incident handling, and service performance monitoring.

Preferred Skills :

- Scripting experience (PowerShell, Python) for automating administrative tasks.

- Knowledge of ITIL or other service management frameworks.

- Relevant professional certifications for collaboration platforms (e.g., Zoom Certified Administrator).