Zoho CRM Consultant

Experience : 4+ Years.

Job Summary :

We are seeking an experienced Senior Zoho CRM Consultant with 4+ years of hands-on experience in configuring, customizing, and managing Zoho CRM.

The ideal candidate will be proficient in workflow automation, custom functions using Deluge, integrations, and analytics.

This role requires a strong understanding of business processes and the ability to translate them into scalable CRM solutions that drive business efficiency.

Key Responsibilities :

CRM Configuration & Customization :

- Configure and optimize sales pipelines.

- Design and implement workflow automation, including approvals and notifications.

- Develop custom functions using Deluge scripting.

Integrations & APIs :

- Implement seamless integrations within the Zoho ecosystem (Books, Desk, Campaigns, etc.

- Utilize Zoho CRM APIs for custom development and advanced automation.

Data Management :

- Ensure data quality through cleaning and deduplication practices.

User Management & Security :

- Configure multi-currency and multi-language support for global usage.

Analytics & Reporting :

- Build and manage custom reports and dashboards to track KPIs and performance metrics.

- Deliver actionable insights through CRM analytics to support data-driven decision-making.

Required Skills & Qualifications :

- Strong knowledge of Deluge scripting, automation workflows, and custom functions.

- Proven experience with CRM integrations, APIs, and the broader Zoho suite.

- Solid understanding of CRM data management and security best practices.

- Strong analytical, problem-solving, and communication skills.

- Ability to collaborate with cross-functional teams and work independently.