Your Impact On Mission :

As a Staff Quality Assurance Engineer at Zocdoc, you will be a technical visionary and a key driver of our quality strategy across multiple teams.

You will move beyond individual feature testing to architecting scalable automation frameworks, defining organizational quality standards, and leading high-impact, cross-functional initiatives that shape how we deliver software.

Your expertise in advanced tools like Playwright and AI-augmented testing will be instrumental in evolving our "shift-left" culture into a world-class, data-driven quality engine.

Your Day-to-day Is :

- Technical Leadership: Lead complex, cross-functional initiatives across teams and product domains, driving quality through advanced automation and AI-driven testing strategies.

- Strategy & Architecture: Designing innovative test solutions and architecting scalable automation frameworks (e.g., Playwright) that serve as repeatable practices for the entire engineering org.

- Strategic Mentorship: Promoting a culture of excellence by guiding senior peers, mentoring junior engineers, and sharing context to align the team on broader quality goals.

- Process Innovation: Thinking 3-6 months ahead to anticipate risks and identify opportunities for technical innovation, such as AI-driven testing or advanced CI/CD quality gates.

- Ambiguity Management: Handling highly undefined problem spaces with confidence, breaking them into actionable paths, and bringing clarity to complex technical challenges.

- Cross-Functional Collaboration: Serving as a thought partner to Product and Engineering leadership, influencing technical decisions through deep subject matter expertise.

- Quality Advocacy: Establishing organizational metrics to measure customer-perceived quality and driving initiatives that directly improve the user experience.

Youll be successful in this role if you have :

- 8+ years of software product quality engineering experience, including 3-5 years leading complex projects or providing indirect technical leadership.

- Automation Mastery (Required): Deep expertise in designing and automating end-to-end QA workflows across web and mobile platforms, with strong hands-on experience in Playwright (preferred), Cypress, or similar tools.

- Proven track record of architecting scalable, reliable, and maintainable automation frameworks, including self-healing, enterprise-grade E2E test suites.

- Agentic & AI-Driven Testing (Required): Hands-on experience building or leveraging agentic workflows using LLM-based tools (e.g., Claude Code, Cursor, or similar) to automate test generation, debugging, or QA processes into the QA lifecycle to automate documentation or test generation.

- Web & Mobile Automation (Required): Demonstrated experience in web automation and mobile app test automation, with a strong understanding of cross-platform testing strategies.

- AI Expertise: Demonstrated ability to integrate emerging technologies into the QA lifecycle to improve efficiency, coverage, and developer experience.

- Strategic Mindset: Proven ability to anticipate risks 3-6 months in advance and align technical execution with long-term functional goals.

- Problem Solving: A track record of diagnosing complex technical issues impacting multiple teams and implementing scalable prevention patterns.

- Business Acumen: Ability to use data to guide prioritization and resource trade-offs, understanding the financial implications of "defect leakage" and testing efficiency.

- Global Perspective: Experience applying industry benchmarks and global tech trends (e.g., privacy laws, localized testing) to improve internal standards.

Essential Responsibilities Include :

- Own Outcomes: Taking accountability for quality outcomes across a broad product domain, ensuring execution aligns with organizational OKRs.

- Standard Setting: Defining and championing quality governance models and "testability" considerations at the architectural level.

- Continuous Improvement: Sharing knowledge through TechTalks, workshops, and lunch-and-learns to level up the entire engineering organization.

- Risk Assessment: Conducting formal risk assessments for major releases and making high-level decisions on tool selection and test methodologies.

Key Performance Indicators :

- Organizational Impact: Measurable improvements in team maturity and execution quality across the domain.

- Technical Excellence: Reliability and scalability of the automation frameworks and repeatable practices you establish.

- Talent Development: Success in coaching and leveling up senior individual contributors within the QA function.

- Release Confidence: Reduction in defect escape rates and improvement in release velocity through optimized quality gates.

Benefits :

- An incredible team of smart and supportive people

- A competitive compensation package, including attractive medical insurance

- Amazing perks - think catered lunch every day, Ping Pong, etc.

- Daycare reimbursement

- The chance to create a better healthcare experience for millions of patients!

- Corporate wellness programs with Headspace

- Cellphone and wifi reimbursement

- Competitive parental leave

- Sabbatical leave (over 5 years)

- Annual sponsored health check-ups

- Sponsored counselling and therapy via Betterlyf

- Competitive PTO

- Zocdoc is certified as a Great Place to Work 2022-2026