Zimetrics is a fast-growing IT services and consulting company specializing in Data, AI, and Cloud solutions. We help global clients build scalable, data-driven products across industries like healthcare, fintech, and manufacturing.

Job Overview :

We are looking for a Software Support Engineer (I/II) to analyze and resolve critical issues related to insulin management systems. The role involves troubleshooting software and connectivity issues, performing root cause analysis, and collaborating with cross-functional teams to ensure product reliability and patient safety.

Key Responsibilities :

- Analyze field issues using tools like AWS CloudWatch, ELK, Jira, ServiceNow, Oracle, and MySQL

- Perform root cause analysis using logs, call notes, and documentation

- Troubleshoot connectivity issues (Bluetooth, Wi-Fi, TCP/IP, Serial communication)

- Collaborate with global teams to resolve high-priority product issues

- Provide actionable insights for product and process improvements

- Ensure compliance with quality and regulatory standards

Requirements :

- Experience in software support / production support

- Strong debugging and analytical skills

- Knowledge of cloud (AWS), databases (SQL), and logging tools

- Understanding of networking & device connectivity