Senior IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team on daily operations and long-term IT goals, covering in-house support, global team assistance across India and other locations, and end-to-end employee onboarding and offboarding.

Role And Responsibilities :

- Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets; document all interactions in the ITSM ticketing system

- Support the India office and global teams, handling incidents and requests across time zones

- Resolve employee issues through cross-departmental collaboration; stay current on software and hardware updates

- Work with employees and IT staff to gather requirements, assess impact on existing systems, and implement solutions

- Develop and maintain standard operating procedures and IT documentation

- Procure, configure, and stage devices (laptops, peripherals, mobile) fully before a new hire's first day

- Enroll devices via MDM (e.g., Jamf, Intune, Kandji) and provision accounts through IdP platforms (e.g., Okta, Azure AD) with appropriate SSO, MFA, and access rights

- Coordinate with HR and department leads to complete onboarding tasks on schedule for local and global hires

- Execute offboarding procedures - account deprovisioning, device retrieval or remote wipe, and license reclamation

- Maintain an accurate catalog of hardware assets, software licenses, and user assignments

- Administer MDM and IdP platforms for policy configuration, compliance, and user lifecycle management across global endpoints

- Manage ITSM tools for incident tracking, change management, and asset management

- Perform hardware installation, configuration, troubleshooting, upgrades, and repairs for computers, handheld devices, and peripherals

- Work with the systems team to ensure applications are patched on time per security and compliance requirements

Requirements :

Required Qualifications and Skills :

- 3+ years of IT support or similar experience

- 1+ years working with various hardware and software, including Apple laptops

- Hands-on experience with MDM platforms (Jamf Pro, Intune, or Kandji) for device enrollment, policy enforcement, and compliance

- Proficiency with IdP solutions (Okta, Azure AD, or OneLogin) including SSO, MFA, and user lifecycle management

- Experience with ITSM tools (ServiceNow, Jira Service Management, Zendesk or Freshservice) for ticketing, SLA tracking, and asset management

- Proven ability to manage IT onboarding and offboarding end-to-end

- Ability to support distributed teams across multiple time zones

- Strong problem-solving, communication, and multitasking skills

- Fluent in written and spoken English

- Availability to work occasional evenings and weekends

Desired Qualifications And Skills :

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Prior experience supporting employees across India and global offices