Network Support Engineer (L1)

Location : Hyderabad

Work Mode : Work From Office

Shift : Australian Time Zone (24/7 support & rotational shifts)

Notice Period : Immediate to 15 days preferred

Summary :

As a Network Support Engineer (L1), you will be responsible for providing L1 level support for Global IT infrastructure. You will play a key role in monitoring network performance, handling bandwidth analysis, and coordinating with ISPs and third-party vendors for issue resolution.

Roles & Responsibilities :

- Provide L1 level support for Global IT infrastructure.

- Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.

- Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.

- Handle bandwidth utilization analysis and generate availability and trend reports.

- Respond to alerts/notifications configured in monitoring systems.

- Carry out basic network operations : VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.

- Coordinate with ISPs and third-party vendors for issue resolution.

- Follow ITIL processes for Incident, Problem, Change & Configuration Management.

- Work with ticketing tools like ServiceNow for issue tracking and resolution.

Requirements :

- Proficiency in ticketing tool, SolarWinds, ServiceNow, and other network monitoring tools.

- Strong knowledge of Routing protocols, Virtual private networks (VPN), Switching protocols, and Wireless networking.

- Excellent communication skills for ISP coordination and international client coordination.

- Ability to work in rotational shifts.

- Experience with Cisco CCNA/CCNP, ITIL certification, familiarity with cloud platforms (AWS, Azure), and knowledge of scripting languages (Python, PowerShell) would be a plus.

Join our dynamic team as a Network Support Engineer (L1) and take your career to the next level. Apply now to be part of a global IT infrastructure support team in Hyderabad.

Technical Experience :

1. Job Requirements :

- 1 to 3 years of experience in a global IT support environment.

- Hands-on experience with monitoring tools and network gear.

- Familiarity with LAN/WAN bandwidth and performance monitoring.

- Experience in generating technical reports for clients or management.

- Exposure to global customer support environments.

2. Required Skills :

- Strong verbal and written communication skills.

- Experience with Global IT support operations.

- Proficient in monitoring and ticketing tools.

3. Preferred Skills :

- Understanding of ITIL framework and processes.

- CCNA certification is a strong advantage