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Job Description

Experience : 8- 10 Years


Job Description :


- Based on user requirements analysis, provide solutioning to customer which meets customer expectations.

- Collaborating with business and technical stakeholders to gather requirements and provide guidance on best practices and solution design.

- Conducting code/solution reviews to ensure that code written by team members is of high quality and meets industry best practices.

- Conducting needs assessments and providing recommendations for Salesforce solutions to meet clients' business requirement.

- Deliver customer requirements within agreed timelines and adhering to SLAs agreed.

- Drive the team for delivery excellence.

- Innovate via conceptualizing new tools and accelerators toward competency building activities.

- Mentor and guide team members, providing support on project deliverables.

- Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution.


Required Technical/ Functional Competencies :


Platform Development :


- Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.

Sales Cloud :


- Hands-on experience in Configuring & customizing Sales Cloud modules : Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.


Experience Cloud :


- Hands-on experience of Cloud Modules & Functionalities like : Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development,

LWC Development.

- Completion of all Experience Cloud Trailheads & Badges.

Service Cloud :


- Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

Any Industry Clouds :


- Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.

- Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Required Behavioral Competencies :


Accountability :


- Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work.

Collaboration :


- Reaches out to others in team to ensure connections are made and team members are working together.

- Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration.

Agility :


- Demonstrates openness to the possibilities that change presents and begins to plan for how role may change.

- Works with others to prepare for change.

Customer Focus :


- Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication :


- Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations).


- Helps others identify their appropriate audience.

Drives Results :


- Sets realistic stretch goals for self & others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation.

Resolves Conflict :


- Identifies and understands the source of conflict, addresses, and overcomes.

Certifications : Min 5 SFDC Certifications.


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