Senior Operations Analyst

A Senior Operations Analyst (4 - 6 years experience) will own SQL-based data mining, BI dashboard architecture, and observability analytics for Woolworths WDigital, transforming application, infrastructure, and telemetry data into accurate, real-time dashboards that proactively identify performance anomalies, capacity risks, SLA breaches, and potential customer impact.

The role also requires integrating data across databases, APIs, microservices, and monitoring platforms; compiling accurate RCA timelines, maintaining reporting and data quality, translating technical metrics into executive insights, and mentoring junior analysts.

About this role

Reporting directly to the Operations Intelligence Lead within W Digital, this role acts as the lead data extraction modeler, dashboard architect, and predictive telemetry investigator for the Centre of Enablement (CoE). The primary focus is transforming massive, unstructured cross-portfolio application data loops into high-fidelity, real-time visual analytics platforms.

The Senior Operations Analyst holds technical authority over all analytics dashboard configurations, database data-mining repositories, and reporting pipeline aggregations within the India CoE. By setting visual standards, mathematical scaling rules, and metric validation guardrails, the role ensures that storefront vulnerabilities, SLA risks, and operational performance drops are exposed before impacting customer journeys.

What you'll do

- BI Architecture & Dashboard Engineering : Structure, tune, and maintain advanced visual analytics matrices, automated refresh schedules, and high-performance dashboards using tools like PowerBI, Grafana, or Tableau.

- Telemetry & Infrastructure Data Merging : Query live monitoring data streams and application databases programmatically to combine disjointed infrastructure metrics into single-pane operational views.

- Proactive Anomaly Isolation : Write multi-source queries that identify underlying application capacity drift, performance anomalies, and batch degradation patterns before incidents escalate.

- RCA Timeline Compilation : Formulate unassailable chronological system footprints and error-propagation metrics during formal post-incident Root Cause Analysis (RCA) processes.

- Data Hygiene & Tag Governance : Audit historical log and ticketing inputs to correct classification tags, ensuring pristine downstream reporting for executive tracking.

- Junior Talent Mentorship : Supervise and review the script quality, query design, and analytical rigor of junior analytical resources.

What you'll bring

- Years of Experience : 4 - 6 years of enterprise experience in data modeling, business intelligence design, or specialized service analytics infrastructure operations.

- Advanced Database Mining (SQL) : Expert proficiency in writing optimized, complex SQL statements, multi-table unions, and advanced aggregations across relational (MS SQL Server, MySQL) and NoSQL stores.

- BI Dashboard Mastery : Expert-level mastery designing visual frameworks utilizing advanced aggregation logic, DAX, or complex parameters in PowerBI, Grafana, or Tableau.

- Observability Ingestion via APIs : Practical ability to programmatically pull and filter full-stack tracking telemetry via APIs from observability platforms such as Dynatrace, Datadog, or OpenTelemetry.

- Systemic Dependency Mapping : Proven ability to trace data pathways across microservices topologies, API gateways, and asynchronous message brokers (e.g., Kafka, Pub/Sub, RabbitMQ).

- Modern Runtime Awareness : Familiarity with data behaviors, telemetry footprints, and performance boundaries across runtimes such as .NET, Golang, and Node.js.

- Presentation Precision & Metric Integrity : Absolute dedication to numeric proof, statistical validation limits, and zero-defect visual standards.

- Inquisitive Detective Mindset : Drives past surface-level assumptions to uncover hidden data variables and isolate true root causes.

- Commercial & Cross-Regional Storytelling : Ability to translate complex engineering numbers into clear business arguments easily understood by product owners and onshore leadership in Australia.

- Collaborative Leadership : Patient coach capable of elevating the technical accuracy and data hygiene practices of junior team members.

What you'll experience

- Be a part of Australia's largest retailer

- Constant mentoring and training provided

- Generous performance based bonus

- 20 days annual leave

- A flexible approach to work

- Premium insurance coverage for you and your dependants

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.