Wolters Kluwer - Salesforce Solution/Functional Architect

Key Responsibilities :

Client & Stakeholder Management :

- Act as the primary technical point of contact for business and IT stakeholders during US business hours.

- Collaborate closely with client leadership to understand business objectives, gather requirements, and translate them into scalable Salesforce solutions.

- Communicate solution approaches, timelines, risks, and technical recommendations in a clear and concise manner.

Solution Architecture & Design :

- Take high-level design directions from the clients enterprise/solution architects and develop detailed technical designs.

- Define end-to-end Salesforce architecture across Sales, Service, and Experience Cloud, ensuring alignment with integration, data, and security standards.

- Review and validate design decisions, ensuring adherence to best practices, scalability, and maintainability.

Technical Leadership & Delivery :

- Lead the Salesforce development team, providing guidance on solution design, configuration, customization, and integrations.

- Serve as an escalation point for complex technical issues, performing hands-on fixes and enhancements as needed.

- Oversee production deployments, ensuring compliance with clients DevOps and CI/CD processes (e.g., GitHub, AutoRabit, or similar tools).

- Ensure high-quality delivery through code reviews, unit testing, and adherence to established release management standards.

DevOps & Deployment Management :

- Manage and execute production deployments through client-defined DevOps frameworks.

- Coordinate with QA, Release, and Operations teams to ensure smooth release cycles and rollback planning.

- Ensure backup, data migration, and post-deployment validation processes are effectively executed.

Required Skills & Qualifications :

- 12-15 years of overall Salesforce experience, including 3+ years in an architect or technical lead capacity.

- Proven experience in Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations.

- Strong understanding of Salesforce security model, integration patterns, and data management practices.

- Hands-on experience with Apex, LWC, Flows, Integration (REST/SOAP APIs), and deployment automation tools.

- Working knowledge of Salesforce DevOps tools such as GitHub, AutoRabit, Copado, or Gearset.

- Experience working with healthcare clients, with understanding of regulatory, data privacy, and compliance requirements (HIPAA, PHI).

- Excellent communication and stakeholder management skills, with the ability to interface effectively with senior business and IT executives.

- Salesforce certifications such as Application Architect, System Architect, or Platform Developer II preferred.

Key Attributes :

- Strong ownership mindset and ability to operate independently during US time zones.

- Strategic thinker with hands-on problem-solving ability.

- Excellent collaboration and leadership skills to guide distributed teams.

- Commitment to quality, stability, and long-term platform sustainability.