- Analyze technical specifications and documentation of any new application under deployment or consideration to determine its intended functionality.

- Create and implement solution design(s) which provides optimal application performance according to specifications.

- Collaborate with software/systems personnel in application testing: Unit, System, Regression, Load, and Acceptance testing.

- Test any new Salesforce. com software (upgrades, system fixes, and applications additions) to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.

- Analyze formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.

- Communicate progress of various initiatives to project stakeholders and management.

- Ensure that all delivery artifacts are reviewed and are according to the standards and guidelines.

- Will provide needed support for any production support services and/or issues as they arise.

- Conduct internal audits to measure and assure adherence to established standards for:

- Software development.

- Application integration.

- Information system performance.

- Development and communication to stakeholders with corresponding documentation of activity performed.

- Make recommendations for improvement of the Salesforce.com application to enhance project management, system requirements, development to all quality assurance and production support teams.

- Assist in the development of change control processes, practices, and guidelines for new and existing technologies.

- Participate in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems/-applications.

- Cultivate and disseminate knowledge of quality assurance best practices.

- Understand the use of industry tools / technology & their impact on project & operational goals.

- Assist in process improvement initiatives by working across technical teams to enhance -systems, processes, and controls to ensure effective development, monitoring, and support is in place.

- Must be able to prepare on-target project deliverables without heavy supervision.

- Must be comfortable conducting training and running effective meetings with stakeholders.

- Develop Salesforce.com reports & dashboards.

- Interaction with -business process owners to translate business requirements into functional and technical requirements ensuring that the resulting technology is delivered accurately, on time, and on budget.

- Monitor Salesforce.com cloud application capacity, license management, utilization and testing.

- Support new platform selections and implementations.

- Represent Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiative.

- Communicate Wolters Kluwer competitive advantage to customers in a compelling articulate manner in speech, writing and formal presentation.

Our Interview Practices :

- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.

- Our interview process is designed to assess your individual skills, experiences, and communication style.

- We value authenticity and want to ensure were getting to know you not a digital assistant.

- To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

- Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.