- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Create internal or external knowledgebase articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies :

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Prior experience of supporting enterprise customers.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair of learning new technologies.

Desired Skills & Experience :

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Minimum of 3 years in a customer support role.

- Good written and verbal skills.

- Willing to work in rotating shifts