Description :

Your Role : Observability Engineer

Experience : 1 - 5 Years

Education : Bachelor's/master's degree

Location : Mumbai (work from office & rotational shift)

As an Observability Engineer, you will be responsible for monitoring and maintaining IT infrastructure health through NOC operations, ensuring SLA adherence, and managing incidents (including P1/Major). You will work in a 24x7 shift environment, utilize ITOM/ITSM tools for proactive issue detection, and collaborate across network, server, application, and database layers. Strong communication, reporting, and a continuous learning mindset are essential for success in this role.

Are you excited to be a part of VuNet's trailblazing team?

Join VuNet and make a difference

Roles & Responsibilities :

- Excellent verbal / Written communication (Added Written as well) and good attitude.

- Flexible to work in shifts that includes night shift

- Basic understanding of process and importance of it along with managing reports/documentation.

- Experience in working at NOC / Command Centre driven using SLA, Experience in ITIL Incident Management and Major / P1 incident management

- Fluency in MS Excel, power-point is required.

- Monitor infrastructure, applications, and services using observability tool to ensure system availability and performance.

- Analyze alerts to identify trends, anomalies, or early warning signs of incidents.

- Participate in bridge calls during major incidents and provide real-time monitoring insights to aid in resolution.

- Maintain monitoring docs and share regular reports on alerts, trends, and system performance to support quick response and improvements.

- Support continuous improvement efforts related to observability, noise reduction, and operational excellence.

Mandatory Skills :

- Preference to the candidates who have experience in NOC monitoring tools such as (ITOM, ITSM) as L1 resource.

- Willingness to learn new technologies and upgrade themselves as and when required.

- Understanding of infrastructure and flow, how all the components work hand in hand (Network, server, application and database).

- Strong analytical skills with the ability to handle pressure during incident situations.

- Practical experience in incident, problem, and change management is preferred.

Good to Have :

- Good verbal and written communication skills to connect with customers at varying levels of the organization.

- Ability to operate independently and make decisions with little direct supervision.

Additional Information :

- Should be open to work in 24-7 shifts.