Role title : Practice Consultant CCaaS.

Function : Product Management.

Band : M3.

Department : VIBS Products & Services.

Reports to : Principle Practice Architect Business Comms.

Location Cluster Office : Mumbai, Delhi , Bangalore.

Role purpose : Practise Consultant of the Cloud contact center.

Technical Expertise : In-depth knowledge of Genesys Cloud, Genesys Engage, and contact center technologies.

Sales Strategy : Proven track record in developing sales strategies and client engagement plans.

Presentation Skills : Excellent ability to convey complex information clearly and persuasively.

Analytical Ability : Strong analytical skills to evaluate customer needs and industry trends.

Collaboration : Effective team player with experience working across sales, marketing, and technical teams.

- Lead presales activities for Genesys Cloud Contact Center solutions, engaging with clients to assess needs, develop customized proposals & Finalization on Scope of Work.

- Deliver impactful product demonstrations, showcasing Genesys features such as cloud services, workforce optimization, omnichannel capabilities and Next Gen Technologies like Gen Ai and Machine Learning models like LLM, SLM.

- Ability to present and influence KDM ,CXO for contact centre solution.

- Collaborate with sales and Solution teams to craft strategic account plans, contributing to an increase in sales revenue.

- Support RFP/RFI responses, ensuring alignment with client requirements and contact center best practices.

- Conduct workshops and training sessions to educate clients on Vi Contact Center Solutions and industry trends.

- Supported sales teams by delivering technical demonstrations and addressing client inquiries regarding Genesys products.

- Conducted needs assessments and competitive analyses to position Genesys solutions effectively.

- Collaborated with product teams to provide feedback from clients for product enhancements.

Core competencies, knowledge and experience :

- Results-oriented Presales Expert with minimum 7 to 8 of experience in Genesys Contact Center solutions with 12 to 15 years overall Contact Center Industry experience.

- Understanding of other competitor Contact center solutions like Cisco, Avaya ,Alvaria (Aspect), Ameyo etc.

- Proven ability to translate complex technical features into compelling business value, driving customer engagement and sales growth.

- Skilled in delivering strategic presentations and tailored solutions that enhance operational efficiency and customer satisfaction.

- High problem-solving skills, out of box thinking and managing complex internal and external stakeholder relationships.

- Strong systems and process orientation.

Work Experience : 12 to 15+ Years.

Professional Qualifications (preferable) :

- Engineering Graduate / MBA.

- Blackblot/ Pragmatic Marketing/ similar certified.

Budget Owned :

- Responsible for VIBS revenues.

Key performance indicators [max 3] :

- Conducting Workshops with Customers, Sales and Solution team.

- Wins in Large deals.

- Healthy funnel built up for CCaaS in line to achieve DB.

Direct Reports :

Principle Practice Architect.

Dotted reports : None.

Vodafone Idea Limited (formerly Idea Cellular Limited).

An Aditya Birla Group & Vodafone partnership.