Required Qualifications :

We expect most of the following. If you are strong on the majority and can show depth where it counts, we would like to hear from you.

- Bachelor's degree or higher in information technology, computer science, engineering, or a related discipline.

- 15+ years of progressive technology leadership, with 6+ years at Head of IT, Director level, or above, including managing managers - with direct operational accountability.

- Personal delivery of at least one estate consolidation or major platform migration, from business case through to live service. You can describe what went wrong, who pushed back, and what you would do differently.

- Experience building and leading distributed teams across multiple geographies and cultures.

- Hands-on depth in server management, with primary strength in Linux, together with Windows Server, virtualization, and hybrid infrastructure.

- Hands-on depth in enterprise networking - switching, routing, firewalls, wireless, and WAN connectivity.

- Technical credibility with engineering peers - you don't need to deploy Kubernetes clusters, but you need to understand modern cloud infrastructure well enough to partner with Engineering and SRE leadership on shared concerns : observability, incident response, identity federation, and compliance tooling.

- Deep working knowledge of Microsoft Entra environments, Microsoft 365 services, and privileged access management (CyberArk or similar).

- Experience implementing an enterprise ITSM platform end to end - such as Jira Service Management, ServiceNow, or Freshservice - covering workflow design, service level configuration, reporting, and adoption.

- In-depth knowledge of PCI DSS, ISO 27001, and SOC 2, with proven ability to navigate audit and compliance processes.

- Strong financial literacy, with the ability to evaluate and negotiate technology spend.

Key Responsibilities :

Technology Strategy and Executive Ownership :

- Set and execute the corporate IT strategy in alignment with business objectives and growth plans.

- Serve as the executive owner of the IT roadmap and initiative prioritization, partnering with the CTO and the C-suite on multi-year planning and budget strategy.

- Provide executive reporting on roadmap, delivery, service performance, and risk.

- Lead the evaluation, adoption, and governance of emerging technologies - including enterprise AI tooling - with attention to security, privacy, and compliance.

Leadership and Team Building :

- Build and lead a high-performing IT team from the Vadodara office, starting small and scaling with the organization.

- Lead the existing onshore Corporate IT team as part of a single global function.

- Build capability through hiring, cross-training, and named backup ownership - removing single-person dependencies and developing successors.

- Move the function from reactive ticket handling to a measured, proactive service operation with documented ownership and published procedures.

- Foster a culture of accountability, delivery, and teamwork across geographies and time zones.

Corporate Infrastructure and Networking :

- Own the corporate server estate (predominantly Linux, with Windows Server), including virtualization on VMware or Hyper-V and hybrid infrastructure.

- Own legacy hosted infrastructure through migration to GCP - managing the estate, partnering with Engineering on the migration plan, and handing off workloads as they move to the cloud-native platform.

- Own the corporate network estate across all locations - switching, routing, firewalls, wireless, VPN, and WAN connectivity.

- Own business continuity and disaster recovery planning, testing, and execution for corporate systems.

- Lead asset lifecycle management : procurement, deployment, inventory, and decommissioning.

Consolidation and Rationalization :

- Audit the global corporate IT estate, identify overlapping platforms and tool sprawl, and deliver a consolidation program.

- Lead migration planning, data migration, and stakeholder management for teams attached to incumbent tools.

- Drive license optimization and cost reduction across the software estate, and maintain a rationalized SaaS ecosystem.

- Apply cost management and FinOps discipline to corporate cloud and software spend, with visibility leadership can act on.

IT Service Management :

- Implement and mature an enterprise ITSM platform - including workflows, escalation paths, service level configuration, and reporting.

- Define service levels and performance measures for support globally, and report performance to executive stakeholders.

- Design the operating model for how Corporate IT triages and escalates production incidents alongside Engineering and SRE.

- Build automation and self-service to reduce ticket volume and improve the employee experience.

Security, Compliance, and Audit :

- The Security team sets the standards. Corporate IT leads their execution across the internal organization and works with Security to choose the right tools.

- Implement and enforce technology controls across endpoints, identity, network, and corporate cloud.

- Manage identity and access management : joiner/mover/leaver workflows, single sign-on, role-based access control, and privileged access management.

- Implement and evidence the technology controls required for PCI DSS, ISO 27001, SOC 2, and NIST-aligned frameworks.

- Lead the technology response during security incidents, under the incident command of the Security function.

- Support audits and regional regulatory requirements, including GDPR.

Service Delivery and Stakeholders :

- Operate a follow-the-sun support model that serves the Americas, EMEA, and APAC to a consistent standard.

- Act as the executive escalation point for complex, sensitive, or high-impact issues.

- Build credible working relationships with senior stakeholders across regions and functions, and communicate fluently at executive level.

Vendor and Commercial Management :

- Manage technology vendors, contracts, and service providers, holding them to agreed performance.

- Own the IT budget, lead cost optimization, and build business cases for strategic investment.

- Evaluate and negotiate technology spend with the financial literacy to defend the position.