Job Description:

The Vessel IT Support Engineer (or Maritime IT Specialist) is responsible for providing technical support and maintenance for all IT and communication systems onboard vessels. This role ensures that all vessel-based IT infrastructure operates efficiently and securely, in line with company standards and maritime regulations. The position may require remote troubleshooting as well as onboard visits.

Key Responsibilities:

- Install, configure, and maintain vessel IT hardware including servers, workstations, printers, network equipment (switches, routers, firewalls), and peripherals.

- Set up and manage operating systems (primarily Windows Server/Desktop environments), standard office applications, and vessel-specific software.

- Familiarity with satellite communication systems (StarLink, VSAT, FleetBroadband) is highly desirable. Liaise with third-party vendors for hardware/software procurement, support, and maintenance (especially satellite communication providers).

- Provide timely first and second-level technical support to vessel crews for IT hardware, software, network, and communication issues.

- Support and maintain standard business applications and specialized maritime software (e.g., Planned Maintenance Systems (PMS), Safety Management Systems (SMS), Electronic Chart Display and Information Systems (ECDIS), cargo management software, crew management applications).

- Collaborate effectively with vessel crew (Masters, Officers), shore-based management, and other IT team members.

- Travel to vessels in various port locations (nationally and potentially internationally) for installations, upgrades, and complex troubleshooting.

Required Qualifications & Technical Skills:

- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, OR equivalent combination of education and relevant work experience.

- Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified Professional (MCP), CCNA).

Experience:

- Minimum 3 - 5 years of experience in an IT support role, managing diverse IT infrastructure.

- Proven experience with Windows Server (Active Directory, DNS, DHCP) and Desktop Operating Systems.

- Basic understanding of networking concepts (TCP/IP, switching, routing, VLANs, VPNs, firewalls).