About The Role :

We are looking for a Senior Platform Engineer to join the Workload team within the Veeam R&D Department. You will own critical observability infrastructure, drive incident response maturity, and help scale proactive support capabilities as operational accountability.

What You'll Do :

- Design, build, and maintain observability pipelines using the Elastic Stack (Elasticsearch, Kibana, Fleet) across Azure and AWS workloads.

- Develop and own SLO/SLI dashboards and error budget reporting for BaaS platform services.

- Respond to and lead incident response for distributed, multi-tenant cloud workloads; own runbook creation, maintenance, and continuous improvement.

- Build and refine proactive support tooling, including pattern analysis, tenant correlation dashboards, and baseline deviation alerting, to reduce reactive support burden.

- Manage and maintain Elastic Fleet agent policies, enrollment health, and log streaming pipelines across Azure and AWS worker fleets.

- Partner with SRE, R&D, and Proactive Support teams to close observability gaps, including tenant identification workflows and admin portal integrations.

Tech Stack :

- Elastic Stack: Elasticsearch, Kibana, Elastic Fleet, KQL, Query DSL.

- Cloud: Azure Kubernetes Service (AKS), Azure Container Apps, VMs.

- Security: Entra ID, Managed Identities, App Registrations, Key Vault.

- IaC: Azure Bicep, Terraform, or Pulumi.

- CI/CD: Azure DevOps, GitHub Actions.

- ITSM: ServiceNow, Salesforce, Jira, Incident.io.

What You'll Bring :

- 8+ years of experience in cloud platform engineering, SRE, or infrastructure roles supporting commercial SaaS products.

- Deep hands-on experience with Elastic Stack: Building dashboards, writing KQL/Query DSL, managing Fleet.

- Proven experience operating and troubleshooting distributed, multi-tenant workloads on Azure and/or AWS.

- Strong understanding of Azure cloud services: AKS, Entra ID, Key Vault, Service Bus, Cosmos DB, Private Endpoints, etc.

- Experience with incident response in production cloud environments, including runbook development and post-incident review.

- Experience with IaC tools (Azure Bicep, Terraform) and CI/CD pipelines (Azure DevOps, GitHub Actions).

- Strong scripting skills in Bash, Python, or PowerShell.

- Ability to work cross-functionally with SRE, product, and customer-facing support teams.

Bonus Skills :

- Familiarity with Veeam Data Platform products.

Benefits :

- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

- Private medical coverage for you and up to four dependents.

- Life, accident, and disability insurance with enhanced coverage.

- Annual flexible wellbeing allowance for physical and mental wellness.

- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice.

- Meal, fuel, and transportation benefits based on work arrangement.

- Daycare reimbursement and safe cab facility for eligible employees.

- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.