Description :

- Leverage ones Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.

- Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.

- Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.

- Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Contentsquare, Smartlook, Glassbox etc.

- Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.

- Create customer journeys maps basis the user behaviour analysis, customer segments and personas.

- Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.

- Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.

- Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.

- Build a partner ecosystem to deliver the CX objectives for the company.

- Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.

- Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.

Ideal Candidate :

- Bachelors degree in design or a related field

- Working knowledge of UX design principles

- Knowledge of Wireframing/prototyping tools

- Good knowledge of UX design tools such as Figma, Axure, or InVision

- Experience with user testing and usability analysis