- Must possess good working knowledge of Microsoft Teams, MS Teams Meeting Rooms.

- Working experience on SBCs/vSBCs such as AudioCodes, Ribbon or similar technologies.

- May have worked on various Meeting Room Devices such as Poly, Lenovo, Crestron, Surface Hub etc.

- May have knowledge of any contact center solutions such as Anywhere 365, Luware etc.

- Good understanding of Teams Admin Center and various tools within the same.

- Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies.

- Must have prior experience providing technical support to Enterprise Customers.

- In-depth Knowledge of Media gateways & Session Border Controllers.

- Good knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.)

- Outstanding attention to detail and capacity to demonstrate continual learning.

- Good analytical and problem-solving capabilities.

- Excellent deductive and inductive reasoning skills.

- Strong interpersonal verbal and written skills.

- Ability to work both individually and with teams.

You will be successful in this role if you have :

- 5+ years of working with Microsoft Teams, Direct Routing, SBCs, MTRs

- 3 years of Microsoft and Networking Technical Experience

- Advance level understanding of MS Teams and/or other UC related technologies.

- Proven ability to work on large-scale global deployments in multiple locations.

- Strong understanding of networks and related WAN/LAN technologies

- Microsoft Certifications in the Microsoft technologies required for this position.

- BA/BS degree and 4 - 6 years' relevant experience OR equivalent combination of education and experience