Position Overview :

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Key Responsibilities :

Asset Data Governance :

- Assess client Asset Management Database (AMDB) design, structure, and data accuracy.

- Establish and maintain asset data quality standards for DSS-managed devices.

- Develop reconciliation processes to achieve and maintain a minimum asset accuracy target.

- Differentiate DSS-managed assets from non-DSS assets within client environments.

- Identify, document, and govern standard and non-standard asset data attributes.

- Perform ongoing validation of asset data integrity across all platforms.

Integration & Data Management :

- Design and document asset data mapping between client AMDB/CMDB platforms and the DSS platform.

- Oversee integration testing and validation activities between client asset repositories, DSS asset platform, and OEM/supplier asset databases.

- Support production deployment of asset integrations.

- Investigate and resolve data synchronization issues and reconciliation exceptions.

- Coordinate manual asset data loading when integration-based updates are unavailable.

Device Lifecycle & Refresh Management :

- Partner with clients to define device refresh strategies and lifecycle policies.

- Establish business rules for intelligent refresh planning and scheduling.

- Validate DSS-generated hardware refresh recommendations.

- Review refresh schedules and make adjustments based on business requirements.

- Coordinate inventory planning activities supporting refresh programs.

- Evaluate and support unplanned device replacement and swap requests.

Inventory Reconciliation & Operational Support :

- Lead inventory reconciliation and inventory shift activities.

- Investigate asset discrepancies and drive corrective actions.

- Ensure newly deployed assets are accurately represented across all systems of record.

- Collaborate with delivery teams, PC coordinators, suppliers, and clients to maintain accurate inventory visibility.

- Support bulk deployment and refresh initiatives.

Continuous Improvement & Automation :

- Identify opportunities to automate asset updates, reconciliation, and lifecycle management processes.

- Drive continuous improvement initiatives across asset management workflows.

- Develop recommendations to improve DSS platform efficiency and data quality.

- Support change management activities associated with approved process and technology improvements.

Requirements :

- Bachelor's degree in Information Technology, Information Systems, Business Administration, Supply Chain, or a related discipline.

- Equivalent industry experience will be considered.

About Unisys :

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets.