Role Summary :

In this role, the Unified Communications Support Engineer will act as a software detective, investigating and resolving issues across critical business systems. They will ensure the smooth operation of applications through proactive monitoring and collaboration with various teams.

Key Responsibilities :

- Act as a Subject Matter Expert (SME) in Unified Communication and Collaboration Operations.

- Collaborate with cross-functional teams to drive key decisions.

- Provide timely solutions to problems affecting immediate and multiple teams.

- Coordinate with stakeholders to align support activities with business objectives.

- Mentor junior team members to enhance their technical skills.

- Drive continuous improvement initiatives for support processes.

- Monitor system performance and troubleshoot complex issues.

- Engage in incident management processes to ensure system reliability.

Must-Have Qualifications :

- Minimum 6 years of overall experience.

- Strong experience in Unified Communication and Collaboration Operations.

- Strong troubleshooting and analytical skills.

- Proficiency with monitoring tools and incident management processes.

- Excellent communication skills for diverse audiences.

- Ability to work effectively in a collaborative environment.

Nice to Have :

- Experience with cloud-based communication solutions.

- Familiarity with network protocols and infrastructure.

- Knowledge of ITIL practices.

- Certifications in relevant technologies.

Behavioral Competencies :

- Strong ownership mindset.

- Excellent stakeholder communication.

- Proactive problem-solving ability.

- Adaptability in a dynamic environment.

- Team-oriented approach.

Why Join Us :

- The company offers a dynamic work environment that fosters innovation.

- They provide opportunities for professional growth and development.

- The company is committed to creating a diverse and inclusive workplace.

- They leverage cutting-edge technology to drive change and impact.