Location : Hyderabad, India

About the Role :

TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.

What You'll Do :

1. Solution Development & Pre-Sales Support :

- Develop technical solutions and architecture diagrams for customer proposals and RFP responses.

- Create detailed Effort Estimates and Scopes of Work that are presented to customers.

- Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans.

- Support RFP/RFI responses with technical content, solution narratives, and effort estimates.

- Collaborate with Solutions Architects to refine and validate solution designs.

2. Demonstration & Proof-of-Concept Development :

- Build customer-facing demonstrations and proof-of-concepts showcasing AWS contact center capabilities.

- Create reusable demo environments and technical accelerators for our AWS practice.

- Develop reference architectures and implementation patterns for common use cases.

3. Enablement & Documentation :

- Produce technical documentation, solution guides, and best practice content.

- Create go-to-market collateral including solution briefs, technical white papers, and presentation materials.

- Maintain our internal knowledge base of AWS contact center solutions and integration patterns.

What You'll Bring :

1. Required Qualifications :

- 7+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.

- Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK).

- Comfortable with developing in Amazon Connect for integrations and basic development skills.

- Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar).

- Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons.

- Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals.

- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

2. Preferred Qualifications :

- AWS Certifications (Solutions Architect, Developer, or specialty certifications).

- Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).

- Familiarity with IaC tools (Terraform, CloudFormation, CDK).

- Experience building demos or POCs for enterprise customers.

- Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend).

Why Join TTEC Digital :

- Work on cutting-edge AWS contact center implementations for Fortune 500 clients.

- Collaborate with a global team of AWS experts and thought leaders.

- Contribute to innovative solutions and accelerators that shape our practice.

- Growth opportunities within TTEC's expanding AWS practice.