About TradeLab :

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions.

About the Role :

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.

Key Responsibilities :

- Basic Knowledge on Shares of Pvt Ltd Company, RTA, Shares transfer process, Demat account etc.

- Act as the primary contact for clients reporting issues related to trading applications and platforms.

- Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

- Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

- Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

- Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

- Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

- Communicate proactively with clients about upcoming product features, enhancements, or changes.

- Build and maintain strong relationships with clients through regular, value-added interactions.

- Collaborate in conducting UAT, release validations, and production deployment verifications.

- Assist in root cause analysis and post-incident reviews to prevent recurrences.

Must-Have Qualifications :

- Bachelor's degree in Computer Science, IT, or related field.

- 2+ years in Application/Technical Support, preferably in the broking/trading domain.

- Sound understanding of capital markets - Equity, F&O, Currency, Commodities.

- Strong technical troubleshooting skills - Linux/Unix, SQL, log analysis.

- Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

- Excellent communication and interpersonal skills for effective client interaction.

- Ability to work under pressure during trading hours and manage multiple priorities.

- Customer-centric mindset with a focus on relationship building and problem-solving.

Good-to-Have Skills :

- Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

- Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

- Knowledge of scripting (Shell/Python) and basic networking is a plus.

- Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Perks & Benefits :

- Competitive salary & yearly bonus

- Comprehensive health insurance (- 5L coverage for self, spouse & children)

- Performance-based rewards & increments

- Flexible work timings (with a focus on in-office collaboration)

- Timely reimbursement of sales expenses

- Gift voucher on birthdays

- Parental leaves & Menstrual leaves for females

- While Tradelab values in office collaboration, offering flexible work timings can be a significant draw for sales professionals who are often in the field.

- Flat hierarchy and high-impact roles

- Access to leaders from trading, tech, and regulatory backgrounds, A team that values performance, not just presence.

Why Join Tradelab?

- Join a Forbes India-recognised leader that builds the invisible infrastructure for giants like Zerodha, HDFC Securities, and Kotak. You won't just be selling software; you'll be powering millions of daily trade.

- Skip the entry-level grind. You will gain immediate, hands-on exposure to capital markets, AI-driven trading tools, and SEBI frameworks-expertise that is highly valued and rare in the job market.

- From day one, you'll be researching and pitching to top-tier brokers and banks, building a high-level professional network that most freshers take years to access

- We value hustle as a superpower. In our flat hierarchy, your ability to hit targets and spot market gaps translates directly into career progression and industry authority

- While others are still exploring industries, you'll be mastering B2B SaaS sales in the most explosive sector of the Indian economy-Fintech