Ticketmaster - Senior DevOps Engineer - Windows/Linux Server

THE JOB :

Ticketmaster Sport is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders : Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

You will consult on and help to implement solutions as part of a Product Delivery team. Enabling teams to deliver software faster by creation of tooling and automation, providing operational support for a range of products, including the delivery of ticketing and associated solutions for major tournaments and high-profile sports clubs and events.

Because our business is online 24/7, you will be required to work out of hours and provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING :

- Supporting and maintaining a hybrid Windows and Linux infrastructure, ensuring stability, performance, and operational efficiency.

- Partnering with product engineering teams to bring new features and platform components into production, contributing to a seamless deployment pipeline.

- Automating recurring tasks, deployments, and testing workflows using infrastructure-as-code and scripting tools to improve consistency and speed.

- Designing and implementing highly available, fault-tolerant systems that meet performance and scalability demands.

- Planning, organizing, and clearly communicating project progress and outcomes to stakeholders and team members.

- Driving continuous improvements in system architecture, security, and operational processes to meet PCI compliance and internal standards.

- Diagnosing and resolving complex issues across the full technology stack, from infrastructure to application level.

- Conducting regular infrastructure audits, identifying gaps, and maintaining a well-prioritized backlog of improvements and enhancements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) :

- Solid hands-on experience working with public cloud platforms, particularly AWS, including infrastructure provisioning and cloud-native services.

- Proficient in scripting languages such as PowerShell, Bash, and Python, with a strong focus on automation and operational efficiency.

- Practical experience provisioning infrastructure using Terraform or CloudFormation, following infrastructure-as-code principles.

- Working knowledge of secrets and service discovery tools, such as Vault and Consul, ensuring secure and reliable platform operations.

- Skilled in using configuration management tools like Ansible, Chef, or Octopus Deploy to streamline and standardize infrastructure deployments.

- Strong knowledge of Windows and Linux server configuration and administration, with the ability to support hybrid environments.

- Experience managing and maintaining Active Directory, including integration with cloud services and identity platforms.

- Familiar with network storage technologies, such as NetApp and Amazon S3, including setup, management, and optimization.

- Proven experience with virtualization platforms, including VMware, Hyper-V, and XEN, supporting scalable, resilient systems.

- Comfortable working with and integrating RESTful APIs, enabling automation, observability, and platform extensibility.

YOU (BEHAVIOURAL SKILLS) :

- Applies advanced troubleshooting skills to proactively resolve issues and minimize operational disruption.

- Demonstrates strong analytical thinking and a solution-oriented mindset, regularly identifying opportunities for improvement and innovation.

- Uses sound judgment to select appropriate methods, tools, and approaches for solving complex technical challenges.

- Actively contributes to the design and architecture of systems, ensuring alignment with business goals and technical strategy.

- Regularly reviews performance, security, and quality metrics, identifying trends and taking action to maintain operational excellence.

- Embraces new ideas with an open and adaptive mindset, actively seeking opportunities to experiment, learn, and grow.

- Shares and applies proven solutions and best practices from across teams to drive consistency and efficiency across the organization.

- Consistently delivers work to a high standard, demonstrating ownership, precision, and a commitment to continuous improvement.