Job Role : Development Support Engineer

Job Type : Full-time

Location : Bangalore

Department : Engineering Support

Key Responsibilities :

Technical Support :

- Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines.

- Provide recommendations for best practices in DevOps workflows.

- Assist with complex setup, configuration, and troubleshooting of tools and environments.

Customer Engagement :

- Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues.

- Actively engage with customers to understand their challenges and provide tailored solutions.

- Contribute to documentation and knowledge bases to ensure customers can self-serve when possible.

Collaboration & Tools Development :

- Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively.

- Develop and enhance internal tools for automating diagnostics and improving team efficiency.

Continuous Learning :

- Stay updated on evolving DevOps tools, cloud platforms, and software development trends.

- Participate in team scrums and collaborative problem-solving sessions.

Qualifications :

Must-Have :

- 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs.

- 2+ years' experience in Linux system administration and troubleshooting.

- Hands-on experience with DevOps tools like Kubernetes, Docker, and Git.

- Familiarity with CI/CD pipelines and related concepts.

- Excellent problem-solving skills and the ability to work independently.

- Strong communication skills, with fluency in English (written and verbal).

Nice-to-Have :

- Experience in Java development.

- Experience with enterprise technologies like LDAP, databases, and REST APIs.

- Certifications in Kubernetes, cloud platforms, or DevOps-related tools.

- Open-source contributions or Jenkins community involvement.

- Previous experience in a customer-facing technical support role.