- We are seeking a specialist professional to design, develop, and integrates complex IT enterprise software solutions with a focus on frameworks, programming, troubleshooting, and debugging IT software issues, aligned with strategic goals and technology needs.

- You will collaborate with cross-functional teams to gather and refine project requirements as part of the development lifecycle from conception to delivery.

- Apply best practices to maximize the benefit of IT systems investments. This individual will also mentor and provide guidance to other team members as needed.

Responsibilities :

Planning (50%) :

- Define and drive technology strategy at the project and enterprise levels.

- Lead the development and implementation of coding standards.

- Collaborate with IT leadership on long-term technology initiatives.

- Evaluate and integrate new technologies into existing systems.

- Lead cross-functional teams in strategic planning and execution.

System Operations (15%) :

- Design and implement proactive monitoring solutions.

- Lead efforts to automate routine support tasks.

- Act as a liaison between support and development teams.

- Develop and deliver advanced technical training for the team.

- Drive continuous improvement initiatives in support processes.

System Design & Integration (25%) :

- Manage and lead large-scale development projects.

- Define and implement enterprise-wide coding standards.

- Evaluate and integrate new technologies into existing systems.

- Provide technical expertise in solving complex problems.

Mentor (10%) :

- Mentor colleagues and junior developers in providing technical strategy.

- Enable and guide cross-functional learning and collaboration.

Qualifications :

Knowledge/Skill Requirements :

- ServiceNow expertise implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, Service Mapping, Service Portal, Mobile, etc).

- ServiceNow expertise with HRSD, CSM, or SPM is a plus.

- ServiceNow expertise developing service catalog items and custom applications.

- ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.

- ServiceNow experience with IDP solutions (LDAP, SSO, SAML).

- ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).

- Understanding of ServiceNow AI capabilities like NowAssist, GenAI, etc.

- Excellent problem-solving and analytical thinking skills.

- Excellent understanding of web technologies like REST, HTTP Verbs, DOM, Web security, OAuth, etc.

- Demonstrated experience driving change within an organization and supporting complex technical projects.

- Demonstrated ability to manage priorities, context switches, and make efficient use of shared resources.

- Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development processes.

- Demonstrated ability to communicate technical information to a non-technical audience and business concepts to a technical audience.

- Demonstrated ability to identify risk and escalate issues appropriately.

- Strong proficiency in JavaScript / ES6, including DOM manipulation and the JavaScript object model.

- Experience in high-level programming languages, such as Java, Python, JavaScript, Perl, etc.

- Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.

- Experience with ETL patterns and practices for integrating data streams and migrating data.

- Experience presenting to all levels of users (internal and external) in English.

- Experience implementing a ServiceNow module from inception to Go Live.

Education/Experience Requirements :

- Bachelor's degree in computer science, systems analysis, or a related technical field, or 12+ years of experience in IT enterprise software development in lieu of a degree.

- 8+ years of experience in IT enterprise software development.

Other Requirements :

- Foundations Course (required).

- Product certification (preferred).

Experience Required : 9+ Years

TekWissen Group is an equal opportunity employer supporting workforce diversity.