About the Role :

We are looking for a TechOps Engineer with 25 years of experience to support the reliability, uptime, and day-to-day technical operations of connected vending machine systems across multiple locations. The role involves production support, deployments, incident management, troubleshooting, and operational data analysis.

Key Responsibilities :

- Monitor and maintain vending machine health, uptime, connectivity, and transaction reliability across locations.

- Perform software deployments, installations, and configuration changes.

- Troubleshoot L2 issues related to hardware, software, connectivity, payment systems, and inventory.

- Monitor refill orders, stacking reports, inventory levels, and identify operational anomalies.

- Handle live incidents and tickets through Helpdesk, Kapture, JIRA, or similar ticketing platforms.

- Perform root-cause analysis (RCA) and ensure timely resolution of production issues.

- Use SQL/MySQL to analyze downtime, transaction, refill, and inventory data.

- Monitor logs, dashboards, alerts, and system performance to identify issues proactively.

- Coordinate with Engineering, DevOps, Operations, Supply Chain, and Field Engineering teams for issue resolution and deployments.

- Maintain incident documentation, troubleshooting procedures, and operational reports.

- Identify opportunities to automate repetitive operational and troubleshooting activities.

Required Skills :

- 2 - 5 years of experience in TechOps, Production Support, Application Support, Systems Operations, or a similar role.

- Hands-on experience with Linux and networking fundamentals.

- Good knowledge of SQL/MySQL for operational data analysis.

- Experience with logs, monitoring tools, dashboards, and ticketing systems.

- Good understanding of production support and incident management.

- Exposure to software deployments and installations.

- Python or Bash scripting experience is an added advantage.

- Strong troubleshooting, analytical, communication, and problem-solving skills.

- Ability to work effectively in live production/operational environments and take ownership of incidents.