- The TSO will be responsible for overseeing daily operations related to technical support, collaboratively engaging with team members to ensure service excellence.

- The role includes identifying and resolving technical issues, performing routine system checks, and documenting troubleshooting processes for future reference.

- Deliver technical assistance via multiple communication channels, ensuring users receive timely solutions.

- Collaborate with cross-functional teams to enhance system performance and address recurring issues.

- Monitor and analyze trends in support requests to develop proactive solutions.

- Contribute to the training and development of junior support staff, ensuring skill enhancement and knowledge sharing.

Requirements :

- A successful candidate will possess a degree in Computer Science or a related field, along with 3 to 6 years of relevant experience in technical support or a similar position.

- Strong problem-solving abilities and excellent communication skills are essential for this role.

- Proficient in troubleshooting hardware and software issues, with a solid understanding of network protocols.

- Ability to work independently and manage multiple tasks efficiently under pressure.

- Familiarity with ticketing systems and remote support tools is highly preferred.

- Willingness to learn new technologies to keep up with the evolving technical landscape.