Technical Support Specialist/Application Support Analyst

Key Responsibilities :

- Provide Technical & Application Support

- Troubleshoot & Resolve Incident

- Application Monitoring & Maintenance

- Documentation & Stakeholder Coordination

- Resolve complex technical escalations and application-level incidents to minimize downtime and maintain service level agreements for Canadian clients.

- Collaborate with software engineering and infrastructure teams to perform root cause analysis on recurring system issues, ensuring long-term stability.

- Manage the end-to-end lifecycle of support tickets, providing timely updates and clear communication to stakeholders to ensure transparency and trust.

Required Skillset :

- Demonstrated expertise in managing enterprise-level IT helpdesk operations and complex system support environments with 3 to 8 years of professional experience.

- Strong proficiency in troubleshooting application stacks, database queries, and network connectivity issues to ensure rapid resolution of technical blockers.