Technical Program Manager - Jira/Agile Methodologies

What You Will Do :

- Program Orchestration Define, plan, and execute large-scale technical programs across Data, AI/ML, SWE, and Ops teams.

- Cross-Team Alignment Ensure stakeholders from technical and business functions are aligned on scope, goals, and deliverables.

- Execution Excellence Drive progress across multiple parallel workstreams, removing blockers and ensuring timely delivery.

- Process & Governance Implement best practices for tracking, reporting, and communication across programs.

- Business Connection Translate technical execution into measurable outcomes tied to uptime, cost savings, and client satisfaction.

- Change Management Manage dependencies and coordinate rollouts of new tools, platforms, and automation workflows.

Required Skills & Experience :

- Proven experience as a Technical Program Manager or similar role leading complex, multi-team initiatives.

- Strong knowledge of Agile methodologies, JIRA, Git/Bitbucket, and collaboration tools.

- Ability to understand technical concepts (data pipelines, ML models, APIs) and translate them into clear execution plans.

- Experience in ServiceNow or enterprise IT operations environments is highly desirable.

- Excellent communication and stakeholder management skills, from engineers to executives.

- Strong organizational and prioritization skills, with a proven track record of delivering results.

Mindset & Values :

- Get Stuff Done You care less about process theater and more about outcomes.

- Connector You bridge the gap between business priorities and technical execution.

- Clarity Creator You thrive in ambiguity and bring structure where there isnt any.

- Business Impact Focused You measure success in improved uptime, reduced costs, and faster delivery.

- Servant Leader You empower teams to execute by removing blockers and enabling focus.

Success Looks Like :

- Complex programs delivered on time, within scope, and with measurable business impact.

- Teams across Data, AI/ML, SWE, and Ops aligned and executing against a clear roadmap.

- A culture of accountability and visibility, with stakeholders confident in progress and outcomes.

- Predictive and automated capabilities moving from concept to production faster and more reliably.