Role Overview :

We are looking for a Technical Support Engineer with 1 - 2 years of experience in Java application support and production troubleshooting. The candidate will be responsible for resolving application issues, debugging Java-based applications, performing root-cause analysis, and supporting application stability and releases in a production environment.

Key Responsibilities :

- Troubleshoot and resolve application and production issues within defined timelines and SLAs.

- Debug Java applications and identify the root cause of technical issues and defects.

- Perform code-level troubleshooting and small to medium-level fixes in existing Java applications.

- Analyze application logs, stack traces, database queries, and system behavior to diagnose issues.

- Monitor production incidents and prioritize resolution based on severity and business impact.

- Perform root-cause analysis (RCA) and implement preventive and corrective solutions.

- Collaborate with Product, Engineering, QA, and Customer Support teams to understand and resolve reported issues.

- Perform regression testing of fixes and coordinate with QA before production deployment.

- Support application releases, deployments, and post-release validation activities.

- Identify recurring production issues and suggest improvements to application stability and performance.

- Create and maintain technical documentation covering recurring issues, troubleshooting procedures, and resolutions.

- Maintain effective communication with relevant stakeholders during critical incidents and production issues.

Required Skills & Experience :

- 1 - 2 years of experience in technical support, application support, production support, or software engineering.

- Hands-on experience with Java application troubleshooting and debugging.

- Good understanding of Core Java, OOP concepts, and application debugging.

- Experience analyzing logs, stack traces, exceptions, and application behavior.

- Working knowledge of SQL and relational databases.

- Understanding of application support, incident management, RCA, and production troubleshooting processes.

- Basic understanding of software development and deployment lifecycle.

- Experience with bug fixing, regression testing, and release/deployment support.

- Good analytical and problem-solving skills.

- Strong communication skills and ability to work effectively with cross-functional teams.

Educational Qualifications :

- B. Tech/B. E

Tech Stack : Debugging, Bug Fixing, Java, Spring Boot, Microservices, Rest API, Support, Application Support