Role Overview:

As a Technical Account Manager based in Chennai, you will serve as the primary technical advisor and strategic partner for our high-value enterprise clients. You will bridge the gap between complex technical requirements and business objectives, ensuring that our solutions are seamlessly integrated and optimized to drive maximum value.

Your day-to-day involves managing the post-sales lifecycle, orchestrating cross-functional collaboration between engineering, product, and customer success teams, and acting as the voice of the customer to influence our internal product roadmap. By proactively identifying technical risks and opportunities, you will directly impact customer retention, platform adoption, and long-term business growth.

Key Responsibilities:

- Manage the end-to-end technical health of client accounts to ensure high levels of platform stability and performance.

- Lead technical onboarding and integration projects, aligning our product capabilities with specific client workflows to accelerate time-to-value.

- Translate complex technical challenges into actionable business solutions by collaborating closely with internal engineering teams to resolve escalated issues.

- Conduct regular business and technical reviews with key stakeholders to demonstrate ROI and identify opportunities for account expansion.

- Advocate for client needs within the product organization, providing data-driven feedback that shapes future feature development and service enhancements.

Required Skillset:

- Demonstrate deep technical proficiency in cloud infrastructure, API integrations, and software architecture to troubleshoot and advise on complex client environments.

- Exhibit exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and manage high-stakes executive relationships.

- Possess a strong analytical mindset to interpret usage data and performance metrics, turning insights into strategic recommendations for the client.

- Maintain a proactive, consultative approach to problem-solving, ensuring that client expectations are managed effectively through clear communication and transparency.

- Hold a degree in Computer Science, Engineering, or a related technical field, reflecting a solid foundation in software development lifecycles.

- Thrive in a collaborative, office-based environment in Chennai, demonstrating the ability to work effectively alongside local teams while maintaining strong remote connections with global stakeholders.