Tech Mahindra - Guidewire Developer - PolicyCenter/BillingCenter/ClaimCenter

Key Responsibilities :

Application Support & Maintenance :

- Monitor, troubleshoot, and resolve issues in Guidewire PolicyCenter, BillingCenter, and ClaimCenter applications.

- Provide Level 2 and Level 3 support for InfoCenter, DataHub, Contact Manager, and Agent Connect modules.

- Perform root cause analysis and develop solutions for both application and integration problems.

- Coordinate with business users, QA teams, and infrastructure teams to ensure timely resolution of incidents and requests.

- Manage and maintain application health, including performance tuning, error log analysis, and batch job monitoring.

Enhancements & Change Requests :

- Work with business analysts to understand enhancement requirements and translate them into technical specifications.

- Develop, test, and deploy enhancements to Guidewire applications, ensuring alignment with business processes and compliance requirements.

- Implement data mapping, ETL transformations, and reporting changes in InfoCenter and DataHub.

- Participate in code reviews and contribute to continuous improvement initiatives.

Integration & Data Management :

- Support and enhance integrations between Guidewire modules and upstream/downstream systems including legacy platforms, external vendors, and internal data warehouses.

- Design and implement data migration, synchronization, and reconciliation processes using Guidewire DataHub and Data Integration Framework (DIF).

- Maintain and update interfaces for Contact Manager, ensuring accurate and timely flow of customer and agent data.

- Utilize InfoCenter for reporting, analytics, and dashboard enhancements to meet evolving business reporting needs.

Incident and Problem Management :

- Log, track, and resolve incidents and problems in a ticketing system (e.g., ServiceNow, JIRA), adhering to defined SLAs.

- Document root cause analyses, preventive measures, and knowledge articles for recurring issues.

- Facilitate communication with onshore teams and business stakeholders regarding issue resolution and system updates.

Testing & Quality Assurance :

- Develop and execute unit, integration, and regression test cases for bug fixes and enhancements.

- Collaborate with QA teams to support UAT (User Acceptance Testing) cycles and production validations.

- Participate in production deployments and post-deployment verification activities.

Documentation & Training :

- Maintain comprehensive technical and process documentation for Guidewire solutions and customizations.

- Contribute to user guides, knowledge base articles, and runbooks for common support scenarios.

- Provide training and guidance to junior team members and end-users as required.

Required Skills & Qualifications :

Technical Expertise :

Agent Connect modules.

- Strong proficiency in Guidewire Gosu programming language, Guidewire Studio, and GOSU scripting.

- Experience in configuring Guidewire DataHub and InfoCenter for data integration and reporting requirements.

- Solid understanding of insurance domain concepts, particularly property and casualty (P&C) insurance operations and

workflows.

- Familiarity with web services (SOAP/REST), XML, JSON, and middleware integration patterns.

- Database skills : SQL, PL/SQL, and familiarity with Oracle, SQL Server, or PostgreSQL.

- Experience with ETL tools and processes for data migration and transformation within insurance applications.

- Knowledge of DevOps tools, CI/CD pipelines, and version control systems (e.g., Git, Bitbucket).

- Familiarity with Agile/Scrum methodologies and working in cross-functional teams.

Soft Skills :

- Strong analytical and problem-solving abilities.

- Excellent communication skills, both written and verbal, for effective collaboration with global teams and stakeholders.

- Proactive approach to identifying and mitigating risks in a dynamic production environment.

- Ability to work independently with minimal supervision as well as collaboratively in a team setting.

- Adaptability to changing priorities and requirements in a fast-paced environment.

Education & Experience :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

- Minimum 3-5 years of hands-on experience in Guidewire application development and support.

- Relevant Guidewire certifications (such as PolicyCenter Configuration, BillingCenter Integration, DataHub Specialist) are a strong plus.

- Past experience working in an offshore/onsite model is highly desirable.

Key Deliverables :

- Timely resolution of incidents and service requests within agreed SLAs.

- Delivery of system enhancements and change requests as per business priorities.

- Accurate and up-to-date documentation of support activities and technical solutions.

- Continuous improvement initiatives for application performance and reliability.

- Robust integration and data management processes for seamless business operations.

Work Environment & Collaboration :

- Work location : Offshore Development Center, Pune, India.

- Collaboration with global IT teams, business analysts, architects, and product owners.

- Flexible work hours to accommodate cross-time zone meetings as required.

- Participation in stand-ups, sprint reviews, and retrospectives as part of Agile delivery.

Growth & Learning Opportunities :

- Potential to gain exposure to end-to-end insurance business processes.

- Hands-on experience with latest Guidewire modules and related insurance technology stacks.

- Opportunities for Guidewire certification and continuous skill enhancement.

- Participation in enterprise-level transformation and modernization initiatives.

- Career advancement within a growing and dynamic offshore IT environment.