TECEZE - IT Support Engineer - Windows OS/Mac OS

Job Description :

We are seeking an experienced and detail-oriented IT Support Engineer to provide first and second-level support for end-users across a wide range of hardware, software, and AV systems.

The ideal candidate should have hands-on experience with Windows OS, IT troubleshooting tools, Active Directory, and strong communication skills.

This role requires flexibility, collaboration, and a proactive approach to ensure the continuous and efficient operation of IT services.

Key Responsibilities :

- Serve as the first and second point of contact for troubleshooting desktop/laptop, application, AV, and peripheral-related issues.

- Accurately log, track, and resolve incidents via the helpdesk ticketing system.

- Collaborate with third-party vendors for advanced support or escalated AV/telecom-related problems.

- Maintain timely, professional, and clear communication with end-users regarding issue status and resolution.

- Install, configure, and support Windows OS (XP, 7, 8.1, 10) and authorized applications such as Microsoft Office 2010+, Cisco Jabber, and enterprise antivirus.

- Provide basic support for Mac OS-based Apple devices.

- Support Microsoft Office 365, Active Directory, GPO policies, and user account management.

- Perform installations, upgrades, and configuration of PC hardware, software, and printers.

- Conduct preventive maintenance and remedial repairs on desktops, laptops, printers, and peripherals.

- Use diagnostic tools and scripts to analyze and resolve hardware/software/network issues.

- Handle MDM (Mobile Device Management) support for Android and iOS devices.

- Participate in IT rollouts, upgrades, and project-based assignments as needed.

- Collaborate with internal teams and external vendors to ensure service quality and minimal downtime.

- Maintain updated documentation for configurations, support processes, and issue resolutions.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- Certifications such as CompTIA A+, Microsoft Certified Professional, or higher preferred.

- Minimum 2 years of hands-on IT support experience in a corporate or enterprise environment.

- Experience supporting printers, AV equipment, and mobile devices (iOS/Android)

- Ability to analyze, troubleshoot, and resolve technical problems independently and efficiently