Notice Period :

Immediate Joiners Only

Job Summary :

We are looking for an experienced Application Support & Reliability Engineer with a strong background in application support, operations, and reliability engineering. The ideal candidate will be responsible for ensuring application stability, troubleshooting production issues, supporting cloud and on-premises environments, and driving operational excellence. This role requires expertise in monitoring, automation, incident management, and observability, along with the ability to effectively manage critical incidents and collaborate with cross-functional teams.

Key Responsibilities :

Application Support & Operations :

- Provide application support and operational expertise across on-premises systems and cloud environments.

- Troubleshoot and resolve application, infrastructure, and system-related issues to ensure high availability and reliability.

- Investigate and diagnose production incidents and implement corrective actions.

- Support system performance and operational stability through proactive monitoring and issue resolution.

Monitoring & Observability :

- Utilize monitoring tools such as Nagios, Prometheus, and CloudWatch for system monitoring and alert management.

- Monitor application health and respond to alerts in a timely manner.

- Apply observability concepts including metrics, logs, and traces to identify and resolve issues effectively.

- Support continuous improvement of monitoring and operational processes.

Automation & Scripting :

- Develop and maintain automation scripts using Python, Shell, or similar technologies.

- Automate repetitive operational tasks to improve efficiency and reliability.

- Support operational processes through scripting and workflow automation.

Incident Management & Reliability :

- Manage incidents and support activities in alignment with incident management frameworks and ITIL processes.

- Participate in critical incident handling and drive timely resolution.

- Work closely with stakeholders to minimize downtime and ensure service continuity.

- Contribute to operational reliability initiatives and support best practices.

Cloud & DevOps Support :

- Support environments running on cloud platforms, with a preference for AWS.

- Understand cloud migration considerations and operational requirements.

- Work with CI/CD pipelines and DevOps tools to support deployments and release processes.

- Apply knowledge of observability and operational practices to improve system reliability.

Site Reliability Engineering Exposure :

- Contribute to reliability-focused initiatives and operational excellence efforts.

- Leverage exposure to SRE principles and practices to enhance system stability and support processes.

Required Skills & Qualifications :

Experience :

- Minimum 10+ years of experience in application support, operations, or reliability engineering.

Technical Skills :

- Strong troubleshooting skills across on-prem systems and cloud environments.

- Familiarity with Java, MySQL, and Python for debugging and support.

- Experience with monitoring tools such as Nagios, Prometheus, and CloudWatch, along with alert management.

- Experience with automation scripting using Python, Shell, or similar technologies.

- Knowledge of incident management frameworks and ITIL processes.

- Understanding of cloud platforms, with AWS preferred, and cloud migration considerations.

- Exposure to SRE principles and practices.

- Experience with CI/CD pipelines and DevOps tools.

- Knowledge of observability concepts including metrics, logs, and traces.

Soft Skills :

- Strong communication and collaboration skills.

- Ability to work under pressure and effectively manage critical incidents.

- Analytical mindset with a focus on problem-solving and operational excellence.