Talkdesk Expert

Description :

Job Title : Talkdesk Developer

Experience Required : 3+ Years

Engagement Type : Full-Time / Part-Time (Minimum 2 hours per day)

Job Summary :

We are seeking a skilled Talkdesk Developer with 3+ years of development experience to design, build, and enhance Talkdesk-based solutions. The role is flexible and open to full-time as well as part-time professionals who can contribute at least 2 hours daily.

Key Responsibilities :

- Develop and customize Talkdesk solutions using Talkdesk APIs, SDKs, and AppConnect

- Design and implement custom integrations with CRM and third-party systems

- Build and enhance call flows, automations, and workflows programmatically

- Work on custom widgets, dashboards, and reporting solutions

- Troubleshoot and debug Talkdesk-related development issues

- Optimize performance, scalability, and reliability of Talkdesk applications

- Collaborate with business and technical teams to translate requirements into solutions

Required Skills & Experience :

- 3+ years of experience as a Talkdesk Developer

- Strong hands-on experience with Talkdesk APIs, Webhooks, and Integrations

- Proficiency in JavaScript / Node.js (or relevant backend languages)

- Experience working with REST APIs and JSON

- Good understanding of contact center workflows and telephony concepts

- Strong problem-solving and debugging skills

- Ability to work independently with minimal supervision

Engagement Details :

Employment Type : Full-Time / Part-Time

Availability : Minimum 2 hours per day for part-time involvement

Location : Remote / Hybrid

Good to Have :

- Experience with CRM platforms (Salesforce, Zoho, HubSpot, etc.)

- Talkdesk platform certifications

- Experience in cloud-based or SaaS environments