Posted on: 22/05/2026
Description :
Virtual Environment Management :
- Provide comprehensive support for server virtualization platforms including VMware vSphere, ESXi, and Microsoft Hyper-V
- Provision, configure, and manage virtual machines (VMs) ensuring compliance with organizational performance and security standards
- Monitor virtual infrastructure for capacity, performance, and stability while performing regular health checks and addressing system alerts
Troubleshooting and Incident Management :
- Handle incident escalations from L1 support teams, collaborating with cross-functional teams to address issues impacting virtualized environments
- Conduct thorough root cause analysis for recurring issues and implement preventative measures to minimize future incidents
Performance Optimization :
- Monitor resource utilization and identify opportunities for performance tuning and workload balancing within virtual clusters
- Support capacity planning and scaling of virtual resources based on usage trends and future growth requirements
Patching and Maintenance :
- Execute updates, patches, and maintenance activities on virtual infrastructure and hypervisors to ensure security and compliance
- Schedule and conduct maintenance windows with minimal disruption to business operations, coordinating effectively with IT and user teams
Documentation and Knowledge Sharing :
- Document common troubleshooting procedures, configurations, and best practices for virtualization environments
- Create and maintain comprehensive knowledge base for support teams
- Provide guidance and training to L1 support teams on standard operating procedures and troubleshooting techniques for basic virtualization issues
Required Qualifications :
Experience and Technical Skills :
- 6 to 9 years of relevant experience in server virtualization support
- Extensive experience with server virtualization technologies, specifically VMware vSphere, ESXi, and Microsoft Hyper-V
- Proficiency in VM provisioning, configuration, and management, including deep understanding of resource allocation, snapshots, and storage management
- Strong familiarity with storage technologies (SAN/NAS) and networking concepts as they relate to virtual environments
- Knowledge of monitoring tools for virtualization environments (e.g., VMware vRealize Operations, SolarWinds, Nagios) and hands-on experience with performance tuning
- Basic scripting knowledge in PowerShell, Python or similar languages for automation of routine tasks and troubleshooting
Core Competencies :
- Excellent communication skills in English for documentation, incident resolution, and knowledge sharing
- Ability to work effectively in cross-functional teams and handle escalated technical issues
- Strong attention to detail and commitment to maintaining high-quality documentation
- 6 to 9 years of relevant experience in System Administration / L2 Server Virtualization Support.
- Strong hands-on experience in Windows Server Administration.
- Strong expertise in VMware technologies : VMware vSphere,ESXi,VM provisioning & management
- Snapshots, cloning, resource allocation
- Good knowledge of Active Directory administration and troubleshooting.
- Experience with Microsoft Hyper-V environments.
- Understanding of SAN/NAS storage and virtualization networking concepts.
- Experience in troubleshooting and optimizing virtualized environments.
- Knowledge of virtualization monitoring tools such as : VMware Realize,Operations,SolarWinds,Nagios
- Basic scripting/automation skills using : PowerShell, Python (basic level)
Notice Period :
- 30days
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